Job description
The Knowledge Management System Specialist assist Customer Service Agents with complex questions via phone and messaging. This position functions as a subject matter expert in customer service operations. Providing customer service back-up on inbound calls to members, providers, brokers and group administrators of Delta Dental of Minnesota and Delta Dental of Nebraska. Responsible for successfully managing inbound calls, outbound calls, claims processing support, customer service questions and special projects.
Application Deadline: Friday October 16, 2026 at 4:30pm
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