Job description
Designation: OTC Analysts (Collection) Location: Kharadi, Pune Qualification: Bachelors/Masters Preferred Experience: 2 to 4 Years Employment Type: Contract (6 Months) Shift timing: 06.00 PM to 03.00 AM Job Description: As a member of the Credit & Collections team for the North America region, they will oversee all aspects of collections operations, including managing receivables, resolving disputes, mitigating credit risk, optimizing cash flow, and ensuring stakeholder satisfaction.
Manage a portfolio of customers in receivables, collections, and order review/release. Proactively initiate collection calls, conduct deep-dive investigations into related account issues, and negotiate timely resolutions for credit disputes. Liaise with plants/warehouses, sales, finance, customer support, project managers, and other stakeholders to settle unpaid invoices.
Negotiate dispute resolutions, document root causes, and escalate systemic issues. Identify delinquency patterns, lead corrective action plans, and drive improvements. In past-due metrics. Participate in cross-functional process-improvement projects. Fully document new and existing processes; update standard operating procedures (SOPs) promptly.
Communicate credit department policies, procedures, and best practices across the organization. Build and maintain strong relationships with internal/external customers and suppliers. Maintain accurate credit & collections files and electronic notes for every customer account. Keep customer billing information up to date in the accounts-receivable ledger and ERP system.
Ensure full compliance with internal audit requirements, company policies, and relevant regulations Required Qualifications: Bachelor’s degree in Finance, Accounting, Business Administration, or related field. Minimum 2-4 years of hands-on experience in accounts receivable, collections, and dispute management. Strong written and verbal communication skills in English.
Proficiency with Microsoft Excel (pivot tables, VLOOKUP) and ERP systems (SAP, Oracle, or similar). Analytical mindset with excellent attention to detail and problem-solving skills. Customer-focused, collaborative team player.