Customer Success Manager

Manage BPO client relationships for the purposes of developing the current partnerships and creating new business opportunities; Work Strategically and Commercially; Support account leads by developing and managing an active opportunity; Provides technical support to the clients before and after-sales; Support business practices through developing relationships and account planning within existing accounts and target accounts; Evaluating customer needs to suggest upgrades or additional services; Prepares analysis on weekly/monthly/yearly basis about cost, quality, productivity, client satisfaction and identifies trends, opportunities, issues, concerns, and successes; Design and develop daily, weekly, monthly reporting to senior management; Manage client procurement relationships, including negotiating and managing commercial contracts; Provide leadership and project oversight for all initiatives - scope statements, budgets, project plans, business requirements, testing and test plans and implementation; Utilize data analytics to identify key trends in the business and collaborate with members of the management team to provide recommendations and solutions; Negotiating rates and prices with clients; Excellent English language skills; Experience in technical support, sales, and account management; Good technical understanding; Excellent communication and interpersonal skills; Ability to self-organize and achieve objectives within committed timeframes; Familiarity with client on-boarding requirements and an ability to think creatively; Collaboration, organization and multi-tasking skills; Good critical thinking and problem-solving skills;