Job description
Overview
Job Summary We are seeking an experienced Service. Now TSOM Architect to lead the design, architecture, and implementation of Service. Now Technology Service Operations Management (TSOM) solutions. The ideal candidate will be responsible for defining scalable IT Operations architectures, driving observability and AIOps initiatives, and enabling proactive operations through Service.
Now TSOM modules. This role requires strong technical leadership, hands-on architectural expertise, and the ability to work with enterprise stakeholders to transform IT Operations using Service. Now best practices. Service. Now Technical Architect
- ITSM, integration, Custom app development & Architecture Experience Overall Experience: 15+ years in IT Service Management / IT Operations / Enterprise Monitoring Relevant Experience: 8+ years in Service. Now platform.
Responsibilities
Key Responsibilities Architecture & Solution Design Define end‑to‑end Service. Now TSOM architecture aligned to enterprise IT Operations strategy Design scalable and resilient solutions leveraging: ITOM Discovery Service Mapping Event Management Operational Intelligence Cloud Observability AIOps capabilities Drive architectural decisions for hybrid, multi‑cloud, and on‑prem environments Implementation & Delivery Lead and oversee implementation of TSOM solutions across large enterprise landscapes Define integration patterns with: Monitoring tools (Splunk, Dynatrace, App.
Dynamics, Azure Monitor, AWS Cloud. Watch, etc.) CMDB data sources Third‑party observability platforms Ensure CMDB health, governance, and data accuracy using Discovery and Service Mapping Technical Leadership Act as Technical Authority for TSOM solutions and best practices Review and approve technical designs, configurations, and customizations Mentor developers, administrators, and consultants on TSOM architecture and standards Conduct technical workshops and design sessions with stakeholders AIOps & Observability Design and implement AIOps-driven event correlation and noise reduction Enable proactive operations through anomaly detection and predictive insights Optimize operational workflows using event rules, alerts, and automations Governance & Optimization Define TSOM governance, standards, and architectural guardrails Drive performance optimization, stability, and scalability of Service.
Now platform Ensure alignment with Service. Now best practices and upgrade strategies Stakeholder & Client Engagement Partner with IT leadership, operations teams, and business stakeholders Translate business requirements into technical solutions Support pre‑sales activities including solution design, estimations, and proposals.
Requirements
Required Skills & Qualifications Service. Now Expertise 8+ years of hands‑on experience with Service. Now ITOM / TSOM Strong expertise in: ITOM Discovery Service Mapping Event Management Operational Intelligence CMDB architecture & data modeling Experience with Service. Now scripting (JavaScript, Glide APIs) IT Operations & Monitoring Strong understanding of: ITSM, ITOM, and IT Operations processes Enterprise monitoring and observability architectures Hybrid infrastructure, cloud, containers, and microservices Experience integrating Service.
Now with leading monitoring tools Architecture & Design Proven experience as Architect / Lead Consultant on large‑scale Service. Now programs Deep understanding of: Distributed systems Network, server, storage, and cloud technologies Strong documentation and design skills (HLDs, LLDs, architecture diagrams) Soft Skills Excellent communication and stakeholder management skills Ability to influence senior leadership and technical teams Strong problem‑solving and analytical mindset Certifications (Preferred / Mandatory) Service.
Now Certified Implementation Specialist – ITOM (Highly Preferred) Service. Now Certified Technical Architect (CTA) – Preferred ITIL v3 or ITIL 4 certification Cloud certifications (AWS / Azure / GCP) – Preferred Nice to Have Experience with Service. Now Cloud Observability Exposure to DevOps and SRE practices Experience in large transformation or CMDB remediation programs Pre‑sales and proposal solutioning experience What We Offer Opportunity to architect enterprise‑scale TSOM transformations Work with cutting‑edge observability and AIOps technologies Leadership role in high‑impact digital transformation programs Key Responsibilities Architecture & Solution Design Define end‑to‑end Service.
Now TSOM architecture aligned to enterprise IT Operations strategy Design scalable and resilient solutions leveraging: ITOM Discovery Service Mapping Event Management Operational Intelligence Cloud Observability AIOps capabilities Drive architectural decisions for hybrid, multi‑cloud, and on‑prem environments Implementation & Delivery Lead and oversee implementation of TSOM solutions across large enterprise landscapes Define integration patterns with: Monitoring tools (Splunk, Dynatrace, App.
Dynamics, Azure Monitor, AWS Cloud. Watch, etc.) CMDB data sources Third‑party observability platforms Ensure CMDB health, governance, and data accuracy using Discovery and Service Mapping Technical Leadership Act as Technical Authority for TSOM solutions and best practices Review and approve technical designs, configurations, and customizations Mentor developers, administrators, and consultants on TSOM architecture and standards Conduct technical workshops and design sessions with stakeholders AIOps & Observability Design and implement AIOps-driven event correlation and noise reduction Enable proactive operations through anomaly detection and predictive insights Optimize operational workflows using event rules, alerts, and automations Governance & Optimization Define TSOM governance, standards, and architectural guardrails Drive performance optimization, stability, and scalability of Service.
Now platform Ensure alignment with Service. Now best practices and upgrade strategies Stakeholder & Client Engagement Partner with IT leadership, operations teams, and business stakeholders Translate business requirements into technical solutions Support pre‑sales activities including solution design, estimations, and proposals.
Required Skills
& Qualifications Service. Now Expertise 8+ years of hands‑on experience with Service. Now ITOM / TSOM Strong expertise in: ITOM Discovery Service Mapping Event Management Operational Intelligence CMDB architecture & data modeling Experience with Service. Now scripting (JavaScript, Glide APIs) IT Operations & Monitoring Strong understanding of: ITSM, ITOM, and IT Operations processes Enterprise monitoring and observability architectures Hybrid infrastructure, cloud, containers, and microservices Experience integrating Service.
Now with leading monitoring tools Architecture & Design Proven experience as Architect / Lead Consultant on large‑scale Service. Now programs Deep understanding of: Distributed systems Network, server, storage, and cloud technologies Strong documentation and design skills (HLDs, LLDs, architecture diagrams) Soft Skills Excellent communication and stakeholder management skills Ability to influence senior leadership and technical teams Strong problem‑solving and analytical mindset Certifications (Preferred / Mandatory) Service.
Now Certified Implementation Specialist
- ITOM (Highly Preferred) Service. Now Certified Technical Architect (CTA)
- Preferred ITIL v3 or ITIL 4 certification Cloud certifications (AWS / Azure / GCP)
- Preferred Nice to Have Experience with Service. Now Cloud Observability Exposure to DevOps and SRE practices Experience in large transformation or CMDB remediation programs Pre‑sales and proposal solutioning experience What We Offer Opportunity to architect enterprise‑scale TSOM transformations Work with cutting‑edge observability and AIOps technologies Leadership role in high‑impact digital transformation programs