Job description
Overview
Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. A Service. Now-invested company, Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider.
A “Great Place To Work® Certified™” company, Prodapt employs over 5,000 technology and domain experts across the Americas, Europe, India, Africa, & Japan. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally. The role of Tech Support Engineer is to provide Implementation and Test and Turn up support for SD-WAN network of all supported SD-WAN technologies.
Acts as a single point of contact to triage and investigate any SD-WAN incident reported via monitoring tools or by customers. Support includes Incident Management related connectivity issues including and not limited to network underlay issues.
Responsibilities
- Basic understanding in networking concepts such as routing and switching.
- Demonstrated experience with LAN/WAN, routing protocols, QoS, troubleshooting and scripting.
- Course completion of CCNA or any networking technologies
- The ability to interact on the phone with the customers and their peers during the implementation and problem determination process.
- Knowledge in SDN (NFV), SDWAN (Velocloud / Viptela / Versa or Silver peak) technologies is added adanvantage.
- Will be required to work in various shifts (Day/Night) including holidays and weekends.
Requirements
- Good understanding on Vision, network diagram
- A Bachelor's degree in Computer Science or Engineering or a related field experience is typically required.
- Test and troubleshoot various circuit types – Ethernet, T1/E1, T3/E3, BB, LTE
- Assists in network troubleshooting and provides input for root cause analysis for network related outages.
- Manage and control a test and turn-up bridge required for service activation.
- Accurate documentation of activation activities, notes, client communication, etc.
- Coordination of bridge calls, communication to engage resources and vendors to resolve issues.
- Ensure monitoring of batch scheduling and backup jobs and perform initial troubleshooting and escalation as documented upon failure.
- Basic understanding in networking concepts such as routing and switching.
- Demonstrated experience with LAN/WAN, routing protocols, QoS, troubleshooting and scripting.
- Course completion of CCNA or any networking technologies
- The ability to interact on the phone with the customers and their peers during the implementation and problem determination process.
- Knowledge in SDN (NFV), SDWAN (Velocloud / Viptela / Versa or Silver peak) technologies is added adanvantage.
- Will be required to work in various shifts (Day/Night) including holidays and weekends.
- Good understanding on Vision, network diagram
- A Bachelor's degree in Computer Science or Engineering or a related field experience is typically required.
- Test and troubleshoot various circuit types
- Ethernet, T1/E1, T3/E3, BB, LTE
- Assists in network troubleshooting and provides input for root cause analysis for network related outages.
- Manage and control a test and turn-up bridge required for service activation.
- Accurate documentation of activation activities, notes, client communication, etc.
- Coordination of bridge calls, communication to engage resources and vendors to resolve issues.
- Ensure monitoring of batch scheduling and backup jobs and perform initial troubleshooting and escalation as documented upon failure.