International Voice Process for MNC- Bangalore

International Voice Process – Bangalore (WFO) We’re hiring International Voice Process Associates in Bangalore – Adugodi (near Koramangala). This is a full-time, work-from-office role with rotational shifts and growth opportunities in customer experience and inbound sales. Job Role You’ll be the first point of contact for international customers, handling inbound voice interactions.

Your responsibilities

Answering inbound international customer calls Resolving customer queries, complaints, and escalations professionally Ensuring quick and effective resolutions within SLA timelines Identifying opportunities for upselling and cross-selling relevant products/services Handling dissatisfied customers with empathy and confidence Accurately documenting customer interactions in CRM systems Working closely with internal teams to close issues efficiently Meeting quality, customer satisfaction, and sales conversion targets Job Details at a Glance Location: Bangalore – Adugodi (Near Koramangala) Mode: Work From Office Industry: BPO / International Customer Support / Voice Process Shift: Rotational Payroll: 2Coms Consulting Pvt.

Ltd.

Compensation

& Benefits Salary: Up to ₹48,000 CTC (based on experience & interview performance) Provident Fund (PF) Both-way cab facility Performance-driven environment with clear growth paths Ideal Candidate Traits Customer-focused and solution-oriented Target-driven with strong ownership mindset Confident communicator and active listener Strong multitasking and time management skills Team player who adapts quickly to change Requirements Eligibility Criteria Please confirm if you meet the following: ✔ 0.

7months to 7yrs experience in International Voice Process (Customer Support or Sales) ✔ Exposure to inbound sales / upselling / cross-selling preferred (Not mandatory) ✔ Comfortable speaking to international customers ✔ Excellent English communication skills (verbal) ✔ Ability to handle escalations and objections calmly ✔ Willing to work in rotational shifts ✔ Ready for Work From Office – Bangalore (Adugodi) Education & Eligibility Education: Graduate or Undergraduate – any discipline Graduation Year: No restriction Age: As per company policy Gender: Open to all Benefits Provident Fund (PF) Both-way cab facilities Other Details Regarding This Job: Location: Bangalore – Adugodi (Near Koramangala) | Work From Office Age Criteria: Open / As per company policy Gender: Both Male & Female candidates can apply Eligibility: Candidates with experience 1yr to 7yrs in International Voice domain required.

Qualification: Graduate / Undergraduate in any discipline Graduating Year: Any year pass-out (No restriction) Shift: Rotational shifts Payroll: 2Coms Consulting Pvt. Ltd. Communication: Excellent English communication (Verbal) / Strong interpersonal and negotiation skills Salary: Upto 48k CTC As per company standards (based on experience and interview performance) Relocation: Only from in and around Bangalore