Program Manager – North

Job Description for Program Manager – North Position: Program Manager Location: Delhi NCR (with travel across Delhi and North Region) Experience: 5-8 years About the Role: We are seeking a strategic and execution-focused professional to support the Regional Head for Delhi and North Region in driving business growth across 500+ ' diverse portfolio.

This role combines strategic program management with operational excellence, serving as the growth catalyst for one of our most mature and competitive markets.

Key Responsibilities

Strategic Initiative Management Drive implementation of central & state cross functional initiatives across the stores in Delhi & North Region, the candidate will be primarily responsible for implementation of the initiatives in close coordination with operations leaders.  Apart from central initiatives, lead regional growth programs in close coordination with category teams for Pharma, Generics, FMCG, and Private Labels and continuously monitor performance.

Business Analytics & Performance Tracking Monitor and report regional performance dashboards covering sales, margins, inventory turnover, and customer metrics. Conduct deep-dive analysis on underperforming stores/categories. Generate insights from competitive intelligence in metro markets (Delhi NCR, Lucknow, Jaipur,.

Chandigarh) to inform strategy.  Track and report on ROI of regional initiatives and recommend course corrections.Operational Excellence  Act as the bridge between regional leadership and store operations, ensuring seamless execution of strategies.Run surveys and dipsticks to check compliance with SOPs, merchandising standards, and customerservice benchmarks.

Coordinate with cluster managers to resolve operational bottlenecks and scale best practices within the region. Manage regional calendar including store launches, promotional campaigns, and leadership reviews. Stakeholder Management Serve as the primary point of contact for the Regional Head, managing schedules, priorities, and critical communications.

Facilitate collaboration between Delhi, Rajasthan, UP, Haryana, Punjab and J&K state teams to leverage synergies. Prepare executive presentations, business reviews, and strategic recommendations for leadership meetings. Build strong relationships with central teams (category, supply chain, HR, finance) to drive regionalagenda.

Required Qualifications: MBA from a recognized institution with strong academic credentials  5-8 years of experience in retail operations, business consulting, program management, or category management. Prior experience in pharmacy retail, FMCG retail, or organized retail chains is highly preferred. Strong proficiency in business analytics tools (Advanced Excel, PowerPoint, SQL/Tableau/Power BI preferred) Demonstrated experience in managing multi-stakeholder projects and driving business outcomes.

Key Competencies: Strategic thinking with strong execution capabilities. Data-driven decision making and analytical rigour. Excellent communication skills in English and Hindi preferred.  Ability to thrive in fast-paced, ambiguous environments. Strong business acumen across retail operations and category management.

Stakeholder management and influence without authority. Understanding of North Indian retail consumer behaviour and competitive landscape. What Makes This Role Unique: Delhi and North Region represent most established markets with intense competition from regional and national players. This role offers exposure to sophisticated retail operations, diverse urban and semi-urban markets, and the opportunity to drive innovation in a mature region while working with season retail leadership.

Organization is an equal opportunity employer committed to diversity and inclusion in the workplace.