Job description
Key Responsibilities
•Collection Activities: Contact customers via phone, email, or mail to collect overdue payments. Follow up on accounts that are overdue or in dispute. •Customer Interaction: Handle customer inquiries and resolve issues related to payment disputes or account status. Maintain a professional and courteous demeanour in all interactions.
Document all customer communications and agreements accurately. •Account Management: Monitor and manage a portfolio of accounts to ensure timely collection. Review and update account information and status regularly. Prepare and submit reports on collection progress and account status to management. •Documentation and Reporting: Maintain detailed records of all collection efforts and customer interactions.
Generate and review reports on aged accounts, collection activities, and payment trends. •Collaboration: Work closely with other departments, such as Sales and Customer Service, to resolve payment issues and support customer relationships. Participate in team meetings and contribute to process improvement initiatives.
Requirements
- High school diploma or equivalent; associate degree or bachelor’s degree in finance, Accounting, or a related field is a plus.
- 1-2 years of experience in collections, accounts receivable, or a similar role.
- Strong communication and negotiation skills.
- Ability to handle difficult conversations and manage customer relationships effectively.
- Proficiency in accounting software and Microsoft Office Suite (Excel, Word, Outlook).
- Ability to work independently and as part of a team.
Preferred Qualifications
•Prior experience in the solar/renewable energy sector. •Knowledge of MNRE, DISCOM, and net metering procedures. •Ability to work under minimal supervision and manage multiple customers/projects.