Central Quality Leader

亮点 / Highlights: Role Overview: The Leader of Central QA team will lead the development and execution of the Quality Assurance (QA) strategy, aligning with business objectives and customer satisfaction goals. This role is responsible for driving operational excellence, managing a high-performing team, and continuously improving customer service delivery quality.

岗位职责 / Duties:

Key Responsibilities

1. Strategic Leadership: Define and implement long-term QA strategies aligned with business goals and customer needs.
2. QA Framework & Standards: Develop scalable frameworks to ensure consistent, high-quality performance and operational compliance.
3. Cross-Functional Collaboration: Experience in multi-regional environments. Partner with peers and key stakeholders to integrate QA efforts into business operations.
4. Performance Management: Set and track KPIs to ensure quality initiatives meet expectations.
5. Continuous Improvement: Promote a culture of data-driven improvement, regular audits, and process evaluations to uphold high standards.
6. Change Management: Lead change efforts to adapt QA practices in line with evolving business needs.

任职要求 / Requirements: Key Requirements:

1. Customer-Centric: Strong focus on enhancing customer satisfaction through quality initiatives.
2. Strategic Vision: Ability to craft and execute strategies that align with organizational goals, Strong business acumen balancing quality, customer satisfaction, and efficiency.
3. Leadership: Proven ability to lead, motivate, and align cross-functional teams in executing strategic QA initiatives.
4. Analytical Expertise: Strong skills in data analysis and performance optimization.
5. Communication: Effective communication with senior leaders and cross-functional teams.
6. Change Management: Experience in leading change and adapting strategies to business evolution.
7. Industry Know-How: Knowledge or certification of industry-specific standards (e.g. COPC, Six Sigma, ISO) with expertise in quality management frameworks and performance metrics.

Qualifications

1. Bachelor’s degree (Master’s preferred).
2. 10+ years in QA

Language Skills:

1. Fluency in English and Chinese is required.
2. Additional 3rd languages (e.g. Arabic, Portuguese or Spanish) are a plus.

Travel: Willingness to travel internationally for business occasionally.