Operations Engineer

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Microsoft Windows Server Administration Good to have skills : Ansible on Microsoft Azure Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary: Act as the ongoing interface between the client and the system or application.

Responsible for system administration of Microsoft Windows Server and Linux (RHEL) environments alongside Ansible-based infrastructure automation across a hybrid on-premises and cloud estate. Roles & Responsibilities: Administer Microsoft Windows Server (2012, 2016, 2019, 2022, 2025) including File Services Administer Linux servers (RHEL 6/7/8/9/10) including installation, configuration, package management (YUM/DNF/APT), and OS hardening Develop and maintain Ansible playbooks, roles, and inventories for automated provisioning, configuration management, and patching across Windows and Linux Manage Windows patch cycles using WSUS and Linux patching via Red Hat Satellite or native package managers, coordinated through Ansible Configure and manage user accounts, SSH key management Monitor system health, performance metrics (CPU, memory, disk, network) and respond to alerts across Windows and Linux environments Manage storage configuration, LVM, NFS/CIFS mounts, and file system management across multi-OS environments Maintain Ansible Automation Platform (AAP): manage job templates, credentials, projects, and scheduled automation runs Support application teams with server builds, configuration changes & OS-level troubleshooting Develop and maintain Ansible roles that enforce consistent configuration baselines across both Windows and Linux fleets Maintain system runbooks, Ansible repository documentation, patching schedules, and configuration management records Enterprise Tools & Platforms: Windows Server: WSUS, Windows Admin Center, Power.

Shell, Windows Event Viewer Linux: RHEL, YUM / DNF / APT, systemd, SELinux / App. Armor, LVM, OpenSSH, cron Ansible: Ansible Core, Ansible Automation Platform (AAP) Roles, Playbooks, Inventory Patch Management: WSUS, Azure Update Manager, Red Hat Satellite, Ansible patch playbooks Monitoring: Splunk Automation: Ansible, Bash / Shell, Power.

Shell, Python, Git (version control for playbooks) ITSM: Service. Now Backup: Networker, AWS Backup SLA / KPI Ownership: Ensure adherence to SLA/KPI commitments across Windows Server, Linux, and Ansible automation platforms Track MTTR (Mean Time to Resolve) and MTTA (Mean Time to Acknowledge) for all infrastructure incidents Monitor system uptime, patch compliance rates, Ansible job success rates, and performance baselines Publish service performance reports and contribute to monthly service review decks Client Facing Responsibilities: Participate in war room calls during major platform incidents across Windows and Linux environments Handle escalation matrix and maintain clear communication with application, development, and business stakeholders Provide timely status updates during incidents, patching windows, and server build events Participate in governance, service review, CAB, and capacity planning meetings Coordinate with Red Hat Support and Microsoft Premier Support for critical OS-level issue resolution Professional & Technical Skills: Strong communication and stakeholder management skills in a client-facing environment Ability to handle critical multi-OS infrastructure incidents and coordinate escalations under pressure Flexible to work in a hybrid on-call or 24/7 rotation model as required Strong analytical mindset with experience troubleshooting across Windows and Linux environments simultaneously Willingness to continuously develop Ansible automation skills and drive infrastructure-as-code adoption Microsoft Windows Server (2012/2016/2019/2022/2025), Linux (RHEL 6/7/8/9/10), Ansible (Automation & Configuration Management), Hybrid Infrastructure Operations, Bash / Shell Scripting, Power.

Shell 3 to 5 years of total experience in system administration across Windows Server and Linux in a hybrid environment Hands-on experience writing Ansible playbooks for both Windows (WinRM) and Linux (SSH) node management Working knowledge of Windows Server administration including Group Policy, DNS, DHCP, and patch management Practical Linux administration experience including SELinux, LVM, networking, and systemd service management Familiarity with Ansible Automation Platform (AAP) or AWX for centralized automation job management Exposure to cloud platforms (AWS or Azure) for managing hybrid Windows and Linux workloads is a plus Red Hat Certified System Administrator (RHCSA) preferred Red Hat Certified Engineer (RHCE) or Ansible Automation Specialist a strong plus Additional Information:

• Bachelor's degree in Computer Science, Information Technology, or a related discipline.
• A 15 years full time education is required. 15 years full time education About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.