Nice CXone Developer

Position: NICE CXone Developer – Implementation Client: CTS (Cognizant Technology Solutions) Location: Remote – Eastern Time Zone candidates only Job Description We are looking for an experienced NICE CXone Developer – Implementation with strong hands-on experience in NICE In. Contact/NICE CXone, RESTful APIs, and NICE CXone Studio scripting.

The candidate will be responsible for designing, developing, testing, deploying, and supporting IVR and contact center solutions.

Required Skills

Strong experience with NICE In. Contact / NICE CXone Hands-on experience with NICE CXone Studio and IVR scripting Strong experience with RESTful Web Services / APIs Experience developing and implementing IVR flows and call flows Experience with Contact Center dashboards and reporting Experience with Skills-Based Routing Cisco to CCaaS migration experience preferred Strong troubleshooting and problem-solving skills Excellent communication and stakeholder management skills Strong organizational and conflict-management skills Responsibilities Participate in discovery and requirements-gathering activities.

Translate business requirements into technical requirements and solution designs. Design, develop, test, and deploy NICE CXone IVR flows. Develop and maintain NICE CXone Studio scripts. Support on-premise to CCaaS migrations. Develop call flows and backend REST API integrations. Configure and support skills-based routing.

Troubleshoot scripting, integration, and system issues. Prepare technical documentation and implementation plans. Support SIT, UAT, deployment, and post-production activities. Work with architecture and technical teams on integrations. Provide technical guidance as a NICE CXone SME.