Creative Services Lead / Manager

Key Responsibilities

Team Leadership & Workflow Management Manage the daily priorities and workload of the creative team. Assign projects based on capacity, skillset, and deadlines. Remove roadblocks and ensure team members have the resources needed to execute successfully. Conduct regular team meetings, monitor progress, and proactively communicate project status.

Mentor and coach team members while fostering collaboration and continuous improvement. Project & Production Management Translate marketing requests into actionable project plans with clear deliverables, timelines, and owners. Ensure projects move efficiently through each stage of production while meeting established deadlines.

Monitor project schedules and proactively identify risks or delays. Coordinate cross-functional work between marketing, creative, and other departments. Ensure all work follows established Standard Operating Procedures (SOPs) and production workflows. Quality Assurance & Brand Management Review creative deliverables before submission to ensure they meet quality expectations.

Ensure all content, website updates, graphics, and marketing assets adhere to brand guidelines and messaging standards. Verify that deliverables are accurate, complete, and aligned with project objectives before final approval. Maintain consistency across all marketing materials and digital experiences. Process Improvement Continuously improve creative workflows, documentation, and SOPs to increase efficiency and consistency.

Identify opportunities to streamline communication, reduce bottlenecks, and improve project visibility. Track team performance metrics and recommend improvements to productivity and quality. Communication & Stakeholder Support Serve as the primary liaison between the Director of Product Marketing and the creative team.

Clearly communicate priorities, deadlines, and expectations. Provide regular status updates on projects, workload, and team capacity. Help prioritize competing requests while ensuring alignment with business objectives.

Requirements

Qualifications Bachelor's degree in Marketing, Communications, Design, Project Management, or a related field (or equivalent experience). 3–5+ years of experience leading creative projects, marketing production, or creative operations. Experience managing creative professionals, including designers, writers, and digital production staff.

Strong project management and organizational skills with the ability to manage multiple priorities simultaneously. Excellent written and verbal communication skills. Familiarity with Hubspot or similar marketing platforms Working knowledge of digital marketing, website content management systems, and creative production workflows.

Benefits

Success in This Role The Creative Services Manager will be successful by: Delivering projects on schedule with minimal oversight. Maintaining consistently high creative quality and brand compliance. Keeping the creative team organized, productive, and accountable. Ensuring work follows documented SOPs and established processes.

Providing proactive communication that gives leadership confidence in project execution. Building a collaborative, efficient team culture focused on continuous improvement.