Assistant Director of Operations

Location: In-person between all offices Jenkintown/North Philly/Huntington Valley Position Summary The Assistant Director of Operations will serve as a critical leader in strengthening and centralizing staffing compliance and growth operations across the organization. This role partners closely with leadership and cross-functional teams to ensure efficient staffing processes, regulatory compliance, and scalable growth—particularly supporting expansion on the Angels on Call (AOC) side.

This position will build a stronger operational foundation by overseeing staffing strategy, developing team capabilities, and enhancing relationships across care coordination functions.

Key Responsibilities

Staffing Operations Leadership Own and oversee the full staffing function, ensuring optimal caregiver-client match and coverage Identify and implement process improvements to increase efficiency, responsiveness, and quality Partner closely with Karina and the Scheduling team to align daily operations with strategic goals Team Development & Support Build, coach, and support Staffing Coordinators to enhance performance and accountability Establish best practices, training frameworks, and performance standards for the staffing team Foster a collaborative, high-performing team environment focused on service excellence Caregiver Recruitment & Onboarding Oversee DCW (Direct Care Worker) orientation and onboarding processes Support expansion of the caregiver pool to meet current and future demand Ensure onboarding processes are efficient, compliant, and deliver a strong first experience Cross-Functional Collaboration Build and maintain strong relationships with Service Coordinators to ensure alignment and continuity of care Serve as a key operational liaison across departments to support seamless service delivery Growth & Special Initiatives Support growth initiatives, with a primary focus on scaling the Angels on Call (AOC) service line Identify opportunities to expand capacity, improve service delivery, and support business development goals Compliance & Quality Assurance Assist with audits and compliance activities to ensure ongoing adherence to regulatory requirements Maintain documentation standards and support continuous readiness for internal and external reviews Reporting & Operational Insights Support reporting, data tracking, and analysis to inform operational decisions Provide insights into staffing trends, capacity planning, and performance metrics Impact of the Role This role is designed to: Centralize ownership of staffing operations Strengthen compliance and operational consistency Build scalable systems to support organizational growth Reduce operational strain on existing teams while improving overall service delivery