Job description
Our client, a leading global ICT service provider,is recruiting for a Customer Support Engineer to join their business in Ireland. Position Title: Customer Support Engineer Position Type: Contracting Start Date: ASAP Location: Dublin,. Ireland Contact: Alen Lalic | +49 (0) 89 23 88 98 53 Responsibilities: The 5*8 hour L1 service provider picks up the phone from Customer Guide customer to collect information and log according Client engineer require Assist to create the ticket for customer according procedure of Client Provide first-line technical support for PV inverters, residential/commercial energy storage systems, and related smart energy products via hotline, email, and remote diagnostic tools.
Troubleshoot and resolve customer issues including installation, commissioning, operation, and maintenance. Escalate unresolved or complex issues to second-level support or R&D team, ensuring timely problem closure. Record and analyze technical cases, summarize common issues, and contribute to the creation of knowledge base documents.
Assist in product acceptance testing, firmware updates, and remote configuration when required. Support partners, installers, and end users with professional technical guidance, ensuring customer satisfaction and safety compliance.
Requirements
French and English are mandatory Effective phone call handling skills and able to handle complains properly Experience with customer support and service orientated Electrical Engineering, Power Systems, Renewable Energy, or related technical field. Computer use skills (Microsoft Office and other, mainly web based applications) 2+ years of experience in PV inverter, battery storage, UPS, or power electronics service/maintenance preferred.
For more details contact: sales(at)manningglobal.com Quoting reference: IR_MGAL_CSE_ Or call Alen on: +49 89 23 88 98 53 View our latest jobs: www.manningglobal.com Follow us on twitter: @Manning. Global If you know of anyone within your network who may also be interested in this position,would you please forward this ‘Email & Role’ to them.
Please note: That we do all we can to respond to all applications but if we have not contacted you within 2 days following your application - its likely we have not shortlisted your CV for the position. Manning Global cannot consider your application for this role if you are working for the customer we are recruiting for If you are working for the client we are representing, but have confirmation you are leaving a permanent or contract position, please discuss this with us, so we can discuss representation with you.
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the originator of the message. Any views expressed in this message are those of the individual sender. Group Head Office Manning Global AG Hohenzollernstraße 60, 80801 Munich, Germany Sitz der Manning Global AG: München, HRB 170058 Amtsgericht München, Vorstandsvorsitz: Rachael Manning Munich (DE) – Dublin (IRE) – Liverpool (UK) – Zurich (CH)
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