Project Manager, Resource Planning Optimization

How you'll help us Keep Climbing (overview & key responsibilities) At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience. Reservations and Customer Care is seeking a dynamic, strategic, and high-performing individual for the role of Project Leader, Resource Planning and Optimization, to lead the development of fastpaced staffing insights to inform business decisions across the division.

This role demands a leader with executive presence, capable of navigating a high-paced environment with a curious mindset. As a subject matter expert, you will leverage your expertise to develop actionable insights that drive improvements in staffing optimization, operational efficiency, and customer satisfaction. Your ability to communicate complex data succinctly and effectively will be crucial in influencing cross-divisional teams, external partners and senior leadership.

How you’ll help us Keep Climbing (overview & key responsibilities): + Collaborates with all levels cross-divisionally toaccelerate staffing optimization initiatives, improve productivity and improvecustomer satisfaction. + Designs queries and models leveraging staffing data alongwith divisional performance data to provide advanced analytical support andopportunity identification to improve operational outcomes.

• Generates insights without leadership instructions andoften little to no guidance or direction. + Serves as a subject matter expert in Res data analytics,WFM data and guiding the team in best practices and innovative approaches. Showcomfort in dealing with complex and diverse data sets, ensuring accurate andinsightful analysis.

• Applies experience in forecasting and analysis to predictstaffing trends and inform strategic decisions. + Effectively communicates complex strategies and subjectspecific terms to leaders without familiarity. + Exhibits leadership by influencing and guidingcross-functional teams without direct authority. + Thrives in a high-paced environment, demonstrating theability to manage multiple priorities under short deadlines.

• Transforms manual tasks into repeatable processes thatsave time for analysts, improving the quality of analytical offerings availableto business users. What you need to succeed (minimum qualifications) + 5+ years of relevant work experiencein data analytics. + Strong analytical, data analysis, reporting, andleadership skills; ability to develop effective relationships with all levels.

• Advanced Tableau or Power BI dashboard developmentexperience, developing queries/automated processes using SAS and SQL, and MSOffice (Excel, PowerPoint, etc.) + Demonstrate executive presence by effectivelycommunicating strategy to senior leadership in a clear and concise manner. + Demonstrate initiative and self-direct work with anability to manage priorities under short deadlines.

• Ability to collaborate with others responsible fordeliverables, including stakeholders from other departments. + Must be performing satisfactorily in current position. + Consistently prioritizes safety and security of self,others, and personal data. + Embraces diverse people, thinking, and styles. + Possesses a high school diploma, GED, or high schoolequivalency.

• Is at least 18 years of age and has authorization to workin the United States. What will give you a competitive edge (preferred qualifications) + Bachelor’s degree in business, engineering, technology, or a related field preferred + Contact Center knowledge including resource planning,processes, tools and infrastructure.

• Proven track record of driving significant businessoutcomes through data-driven insights and strategic initiatives.

Benefits

and Perks to Help You Keep Climbing Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees.

Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way: + Competitivesalary, industry-leading profit sharing program, and performanceincentives + 401(k) withgenerous company contributions up to 9% + Paid time offincluding vacation, holidays, paid personal time, maternity and parentalleave + Comprehensivehealth benefits including medical, dental, vision, short/long termdisability and life benefits + Family careassistance through fertility support, surrogacy and adoption assistance,lactation support, subsidized back-up care, and programs that help withloved ones in all stages + Holistic.

Wellbeing programs to support physical, emotional, social, and financialhealth, including access to an employee assistance program offeringsupport for you and anyone in your household, free financial coaching, andextensive resources supporting mental health + Domestic and. International space-available flight privileges for employees and eligiblefamily members + Careerdevelopment programs to achieve your long-term career goals + World-widepartnerships to engage in community service and innovative goals createdto focus on sustainability and reducing our carbon footprint + Business.

Resource Groups created to connect employees with common interests topromote inclusion, provide perspective and help implement strategies + Recognitionrewards and awards through the platform Unstoppable Together + Access to over500 discounts, specialty savings and voluntary benefits through Deltaperkssuch as car and hotel rentals and auto, home, and pet insurance, legalservices, and childcare Delta Air Lines, Inc.

is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process.

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