IT Support Specialist (Entry-Level / Junior)

Are you passionate about technology and enjoy helping people? We're looking for a new team member to join our IT Support team and serve as the first point of contact for colleagues seeking IT assistance. 👉 This role is a great fit for recent graduates and junior candidates—we're happy to teach you everything you need to succeed.

What You'll Do

Provide IT support to internal users (approximately 250 employees at our site) Troubleshoot and resolve IT issues and service requests via phone and ticketing system Set up and configure computers and manage user accounts Support the local network and basic IT infrastructure Collaborate with global IT teams and communicate in English on a regular basis Escalate more complex issues to specialized IT teams and follow up on their resolution Participate in an on-call rotation after completing your training Who We're Looking For Technology is more than just a job for you—you genuinely enjoy working with it and learning new things You have a basic understanding of IT, whether through school, internships, personal projects, or helping friends and family with technology You're comfortable troubleshooting common issues involving computers, printers, applications, and similar technologies You enjoy solving problems and don't give up when the solution isn't obvious You like interacting with people and providing support (most requests are handled by phone) You're patient and can explain technical topics in a simple, understandable way You can communicate in English ( English is our working language and this is a must-have requirement ) 👉 We're looking for someone who wants to be a trusted partner and go-to person for their colleagues.

Nice to Have

(But Not Required) Knowledge of Windows 10/11 Basic familiarity with Microsoft 365 Experience working with a help desk or ticketing system (e.g., Service. Now) Experience with remote support tools What We Offer A great opportunity to start and grow your IT career (suitable for recent graduates) Plenty of room for learning and professional development A supportive team that will help you succeed and grow Opportunities to gradually specialize in different areas of IT based on your interests Additional compensation for on-call duties after training