Job description
Job Description: This Is How We Fly At JSX, we’re not just a lifestyle carrier – we’re a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a J oyful, S imple e X perience for our Customers.
Join us, and find your runway to growth, innovation, and success.
Job Summary
To give our customers a reliable, joyful and seamless experience from highly capable and committed crewmembers who love what they do. The manager ensures safety, regulatory compliance, budget/cost and productivity achievement and rigorous process execution through Airport Supervisors and Concierges. The Manager is ultimately responsible to set his/her stations up for success, effective execution and continuous improvement in the short and long term.
Responsibilities/Day in the Life Tasks: Provide on-site support to Supervisors, create and maintain an environment where the Airport Services Concierge team can accomplish their objectives Support the General Manager in meeting operational performance targets and monitoring the station operation budget Confers and cooperates with the Manager in formulating administrative/operational policies and procedures to be implemented Audit station supply orders to ensure budget compliance and item necessity/consistency with organizational mission Maintains overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations Participates on operational conference calls, station audits and prepares various reports Reviews and standardizes procedures to improve efficiency within the operation Coordinates activities with local airport management, community, regulatory agencies, and other stations or headquarters staff Review (approve/deny) concierge and supervisor expense reports and ensure supervisor company credit card use is within policy Ensure adequate crewmember coverage is appropriate to support desired customer experience and facility management Proactively identify areas of improvement and ensure issues are remediated in an appropriate and timely manner.
Conduct ongoing needs assessments of station operations and provide timely budget recommendations to ensure the station(s) does not experience a deficit in operational capabilities due to expansion or increased volume. Maintain overall managerial responsibility for station (s) schedule . Work with internal stakeholders to ensure adequate personnel resources Guide and develop current supervisors to ensure they are ready to step into future leadership roles Investigates and resolves customer service issues as well as operation issues Required: Experience- High School Degree 3 Years Airport operations experience 5 years of interacting with customers/people delivering services face-to-face 2 years supervisory experience Proven leadership skills Ability to effectively and efficiently manage multiple and often competing priorities Licenses & Certifications- Valid Driver's License Knowledge, Skills, & Abilities- Must exhibit strong organizational and prioritization skills and have the ability to set high standards of performance for self and others Possess the ability to guide the team to adhere to safety and security standards Ability to effectively balance both operational and leadership responsibilities Makes effective decisions using analysis of situation and JSX values as guidance Ability to prioritize tasks and execute them accordingly with a high degree of focus Must be able to make quick, prudent decisions and identify , evaluate and refine functional results to improve the customer experience Impeccable verbal and written communication skills Working knowledge MS Office, Google Business Solutions In depth understanding of Radixx /DCS/Astro* Thorough knowledge of all JSX policies and procedures* Solid understanding of the entire operation and functions of JSX Departments* Preferred: Experience- Four-year degree in business management 5 years of Airport Operations Experience 3 years of prior supervisory or managerial experience Basic Requirements: In compliance with federal aviation security requirements, candidates must be U.
S. citizens or U.S. nationals Must be able to travel often Ability to lift up to 75 pounds Intermittent physical activity including bending, reaching, lifting and prolonged periods of standing Ability to work a flexible schedule including early mornings, nights, weekends and holidays Participate in initial and random drug and alcohol screenings in accordance with DOT and FAA guidelines Travel 2- 10 days per month In compliance with federal aviation security requirements, candidates must be U.
S. citizens or U.S. nationals.
Benefits
& Perks: Health Benefits: New Crewmembers become eligible for coverage on the 1st of the month following the start date, with medical plans beginning at just $110/month. 100% employer paid dental & vision, plus up to $2,100 annually for HSA contribution. Short-term and long-term disability coverage at no cost. Travel Benefits: Enjoy free non-revenue standby travel on JSX, plus deeply discounted standby travel other major domestic & international airlines for you and your qualifying immediate family.
401(k) match: 50% of your first 8% Generous PTO: Take time to recharge with our flexible PTO plan. We do whatever it takes: May perform other responsibilities as assigned.
Responsibilities
and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc.) Compensation Range: $60,700.0 - $74,400.0 JSX is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.