Help Desk Analyst – Senior

Job Summary

We are seeking a Senior Help Desk Analyst to provide advanced application and technical support to internal users and external stakeholders. This role requires strong troubleshooting skills, excellent communication, and the ability to work independently while managing multiple priorities.

Key Responsibilities

Provide Level 2/3 help desk and application support Handle escalated and VIP user support requests Create, manage, and track service requests using ITSM tools (Service. Now preferred) Support SharePoint Online, including site migration and enhancements Manage SharePoint permissions, user access, and security settings Collaborate with business and technical teams to resolve issues Communicate clear updates and resolutions to users and stakeholders Log, monitor, and resolve incidents; escalate when required Test fixes, enhancements, and new application features Develop and maintain support documentation and reports Assist with user training and identify future training needs How to Apply : Interested candidates may apply directly or contact the recruiter: Recruiter: Uma Maheswari Revu