Customer Service Associate

Customer Service Associate Are you a natural problem solver who enjoys building relationships and delivering exceptional service? Here at Synergent we're looking for a Customer Service Representative to serve as the primary point of contact for our credit union partners, providing support, guidance, and solutions that help them succeed.

What You'll Do

Build strong, trusted relationships with assigned credit unions. Provide timely and accurate support for research, transaction, and software processing inquiries. Investigate, analyze, and resolve issues using available tools, resources, and documentation. Coordinate with internal teams to deliver effective solutions.

Manage incidents, change requests, and project-related activities. Stay informed on industry regulations, operational procedures, and product offerings.

What You'll Bring

A customer-first mindset and passion for delivering exceptional service. Strong communication and relationship-building skills. Excellent organizational and time management abilities. Critical thinking and problem-solving skills. The ability to work independently and collaboratively in a fast-paced environment. Flexibility to adapt to changing priorities and learn new concepts quickly.

Proficiency with standard computer applications and business systems. Additional Information This position includes occasional extended hours and weekend on-call coverage to support our credit union partners. If you're someone who enjoys helping others, solving challenges, and making a meaningful impact through great service, we'd love to hear from you.