Inside Sales and Service Coordinator

TECHCRANE IS DIRECT HIRE/ STAFFING AGENCIES DO NOT CONTACT ** Essential Functions Take calls from customers (24/7) for service or part calls. Obtain the reported problem from customers. Collect all information from the customer regarding location, what documentation is needed, and contact information. Schedule and coordinate all service calls as calls are received.

Complete Sales Orders for service calls and part sales from start to finish for invoicing. Take part calls, collect all information that will be given to the Service Manager to finish the quote process and delivery of the part. Apply for all Visa's if needed for international service calls. Arrange travel for service technicians.

File and save all information related to the service calls. Insure cost competitiveness and maintenance of budget on all travel related costs. Budget questions will be always addressed with management. Must work toward elimination of over spending. Overlapping resource to receptionist duties: greet visitors and refer them to appropriate staff members; answer phone, route calls and take messages.

Overlapping resource to prefill the Service Mission Report that will go to the Service Manager for completion. Overlapping resource to check service time cards and paperwork for accuracy. Overlapping resource to verify completeness of Service Mission Reports / Related Forms and type all returned service paperwork. Assist with the administration and promotion of specific projects, as required.

Qualifications

High school diploma Must have the proven ability to read and write Ability to multi-task Physical and Mental Demands May spend long hours sitting and using office equipment and computers Occasional lifting of supplies and materials. Must problem-solve, make decisions, organize, research and write frequently. Work Environment Office setting and occasional shop area interaction.