Program Manager – Client Engagement, Learning Services | Onsite - Noida, India | Open to India-based candidates only

Program Manager – Client Engagement, Learning Services | Onsite

• Noida, India | Open to India-based candidates only Position Type: Full-time employee Location: Onsite
• Noida, India Abut the Role Our team is looking for a Program Manager to own the overall health of a major client engagement, tracking every commitment across service areas while leading the client through a structured organizational transformation. This is a dual-facing role connecting our delivery teams with client leadership.

What you'll do

Maintain a single consolidated register of actions, decisions, and commitments across the engagement, chasing items to closure Oversee implementation of the engagement's operating model across governance, administration, design, and capability partnering Lead the client's organizational transformation and change management agenda, including stakeholder readiness, communications, and adoption tracking Act as the day-to-day bridge between the delivery team and client stakeholders, resolving issues that span both organizations Maintain the engagement-level risk and issue register and produce consolidated health reporting for governance forums Coordinate across service areas to identify and unblock hand-offs before they affect delivery What you bring 8+ years in program management, engagement management, or business change delivery, ideally in an outsourced or managed-services environment Hands-on experience leading organizational transformation or change management programs for a client, including stakeholder readiness and adoption tracking, not just methodology familiarity Proven track record tracking delivery commitments to closure across multiple workstreams and organizations Experience supporting a client's organizational restructuring or operating model implementation Strong grounding in program and change management methodologies (Waterfall, Agile, Hybrid) Excellent executive reporting skills, able to distill a complex engagement into a clear narrative Change Management certification (Prosci, ADKAR, or equivalent) preferred; PgMP, PMP, or PRINCE2 also preferred; Bachelor's required, Master's preferred Occasional international travel to client site is expected.

If you like owning the full picture of a complex engagement, and you're comfortable being the person both sides turn to for a straight answer, we'd like to hear from you.