Bilingual Pharmacy Customer Care Representative Onsite

Bilingual Pharmacy Customer Care Representative Company: Village Lane Pharmacy Location: Colleyville, TX Employment Type: Full-Time | Onsite Compensation: $22/hour Schedule: Monday–Friday | 7:00 AM–4:00 PM Make Every Patient Interaction Count! Village Lane Pharmacy is a growing, patient-centered mail-order pharmacy serving patients across 38 states and counting .

We specialize in customized therapies including hormone replacement therapy, weight management, wellness, and compounded medications , conveniently delivered directly to patients’ homes. We are looking for a bilingual, outgoing, dependable, and patient-focused Pharmacy Customer Care Representative to join our growing team.

If you enjoy connecting with people, solving problems, staying organized, and making a positive impact on the patient experience, this could be a great opportunity for you!

Position Summary

The Bilingual Pharmacy Customer Care Representative plays an important role in creating a positive patient experience. You’ll be one of the primary points of contact for patients who have questions about their prescriptions, orders, appointments, or pharmacy services. The ideal candidate is friendly, confident, organized, dependable, and comfortable working in a fast-paced, high-volume environment .

You’ll work closely with pharmacy, clinical, and administrative teams to help patients receive timely answers, appropriate support, and exceptional service.

Key Responsibilities

Answer incoming patient calls, texts, and messages with professionalism and positive energy. Assist patients with questions regarding prescriptions, orders, appointments, and pharmacy services. Schedule and coordinate patient appointments in the EHR. Listen to patient concerns and determine appropriate next steps. Route clinical and pharmacy-related questions to the appropriate team member.

Accurately document patient interactions in CRM and EHR systems. Communicate clearly and compassionately with patients in both English and Spanish . Help resolve patient concerns and provide timely follow-up. Support administrative and pharmacy operations as needed. Maintain patient confidentiality and follow HIPAA requirements.

Provide a professional, positive, and patient-focused experience with every interaction.

Qualifications

Fluent in English and Spanish — spoken and written Minimum of 1 year of high-volume call center experience Minimum of 1 year of experience using CRM or EHR software High school diploma or GED required. Strong verbal and written communication skills. Excellent attention to detail and organizational skills. Ability to multitask and remain composed in a fast-paced environment.

Strong problem-solving skills and sound judgment. Professional, positive, and patient-focused attitude. Comfortable learning new technology and systems. Must successfully complete a routine criminal background check. Important: Candidates must have a copy or clear photo of their high school diploma or GED available to submit upon accepting an offer.

Schedule Requirements Monday–Friday: 7:00 AM–4:00 PM Full-time, onsite position. No late nights or weekends. Must be able to consistently work the scheduled hours.

What We Offer

$22/hour Monday–Friday, 7:00 AM–4:00 PM No late nights or weekends Two weeks of paid onsite training Full-time benefits package 401(k) with up to 5% company match Medical, dental, and vision insurance Short-term and long-term disability coverage $50,000 company-paid life insurance policy Paid Time Off with annual increases 6 paid holidays Tuition reimbursement after 6 months Employee discounts for you and one family member Professional development and advancement opportunities Collaborative, fast-paced team environment About Village Lane Pharmacy Village Lane Pharmacy is more than a traditional pharmacy.

We are a growing mail-order pharmacy focused on making personalized treatments more accessible and convenient for patients. Our services include: GLP-1 weight management medications Hormone replacement therapy (HRT) Bioidentical hormone pellets Estrogen and progesterone creams Customized compounded medications Supportive skincare and wellness products Additional hormone and wellness therapies Our goal is to combine pharmacy expertise, convenience, privacy, and personalized service to make it easier for patients to access the treatments they need from the comfort of home.

Ready to Make a Difference? If you’re bilingual, customer-focused, dependable, and energized by helping people , we’d love to hear from you! Bring your communication skills, positive attitude, and passion for exceptional customer service and build your career with Village Lane Pharmacy and SynergenX Health . Apply today and join a growing team where every conversation has the opportunity to make a difference.

Important Information About Your Application All applications and candidate communication are managed directly by our Talent Acquisition team . Please do not contact the pharmacy or Human Resources regarding your application status. Our pharmacy team is focused on patient care and daily operations and is not involved in reviewing applications or providing application updates.

If your qualifications match the position, a member of our Talent Acquisition team will contact you directly regarding next steps. AI Note-Taking Disclosure We may use an AI-assisted tool during portions of the interview process for note-taking and documentation purposes. AI is not used to make hiring decisions or independently evaluate or select candidates .

All employment decisions are made by members of our hiring team based on the candidate’s qualifications, experience, and overall fit for the position.