French Speaking - Technical Support Analyst

We are looking for a customer-focused support professional who can diagnose and resolve technical issues, deliver timely and high-quality service, collaborate effectively across teams, and communicate clearly while adhering to data privacy and operational standards. Your tasks would be: Take full ownership of customer-reported issues, ensuring they are thoroughly managed through to resolution; Research, diagnose, and troubleshoot hardware and software problems, identifying effective solutions in a timely manner; Escalate unresolved issues to appropriate internal teams, following established procedures and protocols; Deliver prompt, accurate, and reliable information to customers, adapting communication style to suit varying technical skill levels; Provide clear guidance on products and services, adhering to defined customer service and call-handling procedures; Ensure timely resolution of customer inquiries while consistently maintaining high-quality service standards; Coordinate with relevant departments to resolve service-related issues in line with company processes; Maintain strict compliance with data privacy and security policies; Foster positive and professional communication with customers, team members, and business partners.

Requirements

High school diploma; Proven working experience in BPO and/or Customer Service environment; Excellent French and English language skills; Strong knowledge of Microsoft Office products; Affinity to electronics and technology.

Benefits

Transcosmos is proud to offer a supportive and unique working environment built on a strong culture of ambition, experience, and teamwork. We value long-term careers and actively support employee growth and progression.

What we offer

Competitive remuneration package; Cafeteria package through SZÉP Card; Private healthcare through Medicover; Training and professional development opportunities; Diverse, friendly, and international work atmosphere; Modern office environment.