Collections Specialist - Temporary FTE Contracts - Manilla

Job Opportunity: B2B Collections Specialist (Contract Role – Pasig, Manila) Location: Pasig, Manila Type: Temporary Full-Time Employment (Contract) We are currently seeking a driven and detail-oriented B2B Collections Specialist to join a global organization through a leading recruitment agency. This is a contract position based in Pasig, Manila, ideal for someone with a passion for customer service and a proactive approach to accounts receivable.

Key Responsibilities

• Proactively follow up with clients via phone and email regarding overdue invoices.
• Manage and resolve customer disputes through to completion.
• Ensure all collection activities comply with internal controls and processes.
• Respond to customer and internal queries in a timely and professional manner.
• Escalate unresolved debt issues to account and line managers as necessary.
• Collaborate closely with Order Management, Customer Service, Sales, and Cash Application teams to resolve disputes and queries efficiently.
• Provide general support on matters such as refunds, payment forms, discrepancies, tax forms, and statements of account.
• Maintain accurate and updated customer contact records.
• Document customer status through account notes and reviews.
• Support global Credit and Collections team with knowledge sharing and process alignment.
• Perform ad hoc administrative tasks related to collections as required.

Requirements

• Minimum 1 year of experience in a B2B collections or accounts receivable environment.
• Strong verbal and written English communication skills.
• Excellent problem-solving abilities and a strong sense of ownership.
• High attention to detail and a results-driven attitude.
• Proven ability to manage multiple tasks and meet deadlines.
• Working knowledge of Microsoft Office (Excel proficiency preferred).
• Experience with platforms like Salesforce or HighRadius is a strong plus. If you're ready to take on a challenging yet rewarding role in an international environment, apply now to be considered for this exciting opportunity.