Job description
Job Description: Come and join one of the world's leading luxury travel brands Abercrombie & Kent is the world's leading luxury travel business and has been a pioneer of experiential luxury travel since 1962. Founded as a luxury safari company in Africa, A&K today employs more than 3000 staff in over 70 offices in more than 83 countries.
The company specialises in private, tailor-made and flexible small group travel to every corner of the globe and has a wholly owned portfolio of cruise boats, luxury lodges, tented camps, hotels, and all-terrain vehicles. As part of its global commitment, Abercrombie & Kent is committed to responsible and ethical tourism and through A&K Philanthropy supports projects in the communities where its guests travel dedicated to positively impacting lives and livelihoods.
Abercrombie & Kent’s Cruise division, Akorn Destination Management, is a specialised division offering first class services in shore excursions, extended land programs and turnaround services to the cruise industry. Our teams are committed to service and dedicated to clients; provide local insight and practical knowledge that is enhanced by global expertise and presence.
The role The Air Operations Specialist will be responsible for the end-to-end coordination of air reservation services across the DMC departments. The role includes completing all air-related tasks and support functions for these teams. Main Responsibilities Quote and book the most suitable airfares and flights for A&K clients Monitor and manage issue of tickets, reissues, cancellations, refunds and additional services Monitor GDS queues and keep staff informed of changes to their reservations.
Liaise with colleagues to find appropriate alternatives where required. Management of the Group flight booking portals/systems to capture allotment in a timely manner Management of the Group flight pre-payment and final payment requirements Management of air required for staff travel Complete upgrade and luggage requests Ensure booking files in Travel Studio and OneIS are kept accurate with flight costings Ensure booking files in Travel Studio and OneIS are kept accurate with flight information detail Assist in the management of any ADMs in conjunction with your manager and the finance department Be involved in maintaining supplier relationships with the key airlines used by the DMC Participate in the after-hours emergency phone roster on a rotating basis Assist with other operational tasks where required or as directed by your manager Other Responsibilities Provide escalation support for emergency phone where team requires air support Represent A&K at trade shows, and hosted events, including out-of-hours engagements.
Provide support to other business areas as required Undertake ad-hoc tasks assigned by the Management teams. Selection Criteria Minimum of 1-2 years travel industry experience required Fares & Ticketing experience Previous experience in a Corporate, Wholesale or Retail Travel environment Experience in a fast-paced environment with high volume workload Extensive experience using Amadeus Global Distribution System (GDS) Experience in using an in-house travel system (Travel Studio experience would be considered an advantage) Proficient in Microsoft Office (Word, Excel, Power Point & Outlook) Committed to the highest level of customer service High degree of attention to detail.
Excellent communications skills – both written & verbal Team player Willingness to take on challenges. Strong time management skills are essential Ability to work autonomously Demonstrated understanding of the requirements of high-end clients Experience in a fast-paced work environment with high-touch expectations Australian work authorisation is required for this position Why work for A&K?
Our valued team of travel professionals across Australia and New Zealand each share a passion for making travel dreams a reality. These enthusiastic individuals come from diverse backgrounds and cultures. What you can expect with A&K Flexible and inclusive workplace where staff are encouraged to expand their skill set, take on challenges and contribute positively to our collective team.
Supportive environment that will make you proud to work for A&K Investment in our staff with both in-house and external training opportunities Opportunity to progress your career, not just in New Zealand but as part of our global business 3 extra Wellbeing leave days per year (in addition to your Annual and Personal Leave entitlements Paid Parental leave - up to 18 weeks at full pay Access to our Employee Assistance Program (EAP) Work in the enviable CBD office location Opportunity to work from home as part of our hybrid working from home/office model Staff discounts and Travel Benefit program An organisation that is mindful of the environment, conscious of waste and seeks to minimise our eco-footprint.
We're also a company that makes a difference. Abercrombie & Kent Philanthropy (AKP) has proudly supported local communities around the world for the past 40 years. For more details and to view the full Job Description visit our website https://www.abercrombiekent.com.au/careers/current-vacancies If you meet the selection criteria and have appropriate work right, we would love to hear from you.
To apply please send your resume and a covering letter outlining your suitability for the role. EEO Statement Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.