Job description
Are you thriving in a Customer Success role, ready to take your career to the next level, or bringing customer facing experience from another industry and looking for your next challenge? If you love nurturing relationships, building trust, and working towards uncapped commission targets where your results are recognised and rewarded, in a fast paced, phone based environment, this is your chance to accelerate your career!
What you'll be doing:
Onboarding new tradies and guiding them through their first experience on the platform
Conducting nurture calls to support customer success
Re-engaging tradies who have become inactive and helping them maximise their return on investment
Having meaningful conversations to encourage ongoing platform engagement
Educating tradies on best practices and providing tailored recommendations
Managing and tracking customer performance and campaign activity
Assisting with service-related enquiries and account management activities
Supporting the wider sales team where required
Meeting and exceeding daily, weekly and monthly KPI targets
What's in it for you
$65,000 + Uncapped Commission (OTE $93,000)
Monthly commission payments and daily incentive opportunities
Sydney CBD location with hybrid flexibility available after training
Free breakfast and snacks provided in the office
High Achievers Club and regular team rewards
Supportive and friendly office environment—a team that wants to see each other succeed
Join an award-winning employer with a strong team culture
Clear career progression pathways into Account Management, Customer Success Management, Team Leadership and Sales roles
Ongoing training and development to help you build a long-term career
What we're looking for
Previous experience in a high-volume call centre
Experienced in onboarding and building relationships
Strong communication and relationship-building skills
You thrive in a target-driven environment and enjoy achieving and exceeding KPIs
A resilient, positive, and customer-focused mindset
Strong organisational skills and attention to detail
A genuine desire to help customers succeed and deliver positive outcomes
Apply now** **if you're ready to grow your Customer Success career with uncapped earning potential and a team that invests in your success!