Job description
Ready to Build a Career With Purpose?
If you are energised by helping people, enjoy fast paced work, and want to grow your career in a supportive environment, this role offers a meaningful pathway forward.
Sydney CBD | $80k plus Super plus ESOP | 5 Days in Office | High Growth Social Impact Fintech
We are partnering with a rapidly scaling fintech that is improving access to financial support for people navigating important life moments. As the business grows, they are building a client experience team that values clarity, care and professionalism. This is a great opportunity for someone who wants to develop strong communication skills, build confidence and be part of a team that invests in your growth.
Your new company
Join a fast growing fintech where client experience is central to how the business operates.
Build capability across client support, communication, risk awareness and problem solving. Work closely with legal, credit, operations and product teams.
Be part of a company that offers structured training, coaching and clear development pathways.
Step into a role with opportunities to grow into specialist, senior or leadership positions as the team expands.
If you are early in your career or looking to move into meaningful, people focused work, this is a standout opportunity.
About the Role
As a Customer Support Coordinator you will support people and partner organisations by providing clear information, helpful guidance and confident communication. You will help people understand processes, navigate next steps and feel supported throughout their experience.
This is a phone based role (80% of your day) where you will build strong communication skills, resilience and professional maturity.
Supporting customers and partners via phone and email
Handling inbound and outbound calls with warmth and professionalism
Providing updates on applications and next steps
Guiding customers through documentation and key milestones
Following up proactively to keep matters moving
Working closely with internal legal, credit and operations teams
Managing competing priorities in a fast paced environment
Supporting clients with care, patience and professionalism
Who You Are
Genuinely cares about people
Communicates clearly and confidently
Stays calm under pressure
Is emotionally resilient and mature
Thrives in a fast‑paced, structured start up environment
Enjoys learning and is open to coaching
Builds trust quickly with clients and colleagues
Enjoys being part of a close knit, supportive team
Experience is flexible — what matters most is your attitude, communication, and care.
What’s On Offer
$80k base salary + Super
Employee Share Options (ESOP)
5 weeks annual leave
Modern Sydney CBD office close to major transport
5 days in office (culture‑first environment)
Structured onboarding + ongoing coaching
Supportive, values‑driven team culture
High‑growth environment with opportunities to step into specialist or senior roles
Purpose‑driven work where every conversation genuinely matters