Customer Resolution Specialist

We are seeking a professional, solution-oriented Customer Resolution Specialist to manage customer complaints and escalations while supporting daily office operations. This role serves as the primary point of contact for resolving customer issues, working closely with internal teams to ensure concerns are handled thoroughly and professionally.

When escalations are minimal, this position will provide administrative support to the President, primarily assisting the installation department. The ideal candidate is calm under pressure, highly organized, and committed to delivering a high level of customer satisfaction.