CSR - Hospitality Account (Davao Onsite)

Identify necessary tasks to update reservation details across different platforms in a timely manner. As new updates to reservations occur, workflow automations in one platform (Intercom) indicate the actions that need to occur in other, external platforms. Identify the appropriate task(s), take the necessary action(s) and record their actions internally.

Accuracy, speed and close attention to detail are critical to success in this role Evaluate membership applications to ensure they met the company's criteria Maintain accurate records of membership statuses and applicant details Handling information with confidentiality and in compliance with data protection regulations Requirements Prior BPO experience (preferred but not required) Computer Literate (Mac OS) - preferred Able to start immediately Excellent English communication skills Willing to work on shifting schedules Willing to work onsite Keen to detail Strong time management Adaptability and accountability Has critical thinking skills with a focus on issue resolution and customer satisfaction Knowledge of customer service practices and principles Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice Ability to handle stressful situations appropriately