Application Support Specialist

Responsibilities

short version Troubleshoot and solve customer technical issues. Support inquiries via Zendesk and Dialpad. Resolve escalated technical problems. Install and update CORRIDOR software. Refresh Customer Test Environments. Use SQL queries for troubleshooting. Collaborate with peers and management. Provide clear guidance to clients.

Maintain operational processes. Document bugs and gather information. Contribute to knowledgebase. Adhere to SLAs and timelines.

Requirements

Requirements short version Bachelor's degree preferred, but Associate's degree with 5 years experience accepted. Proficient in SQL for data analysis and issue resolution. Knowledge of Windows Server administration and troubleshooting. Skilled in managing Microsoft IIS for web services. Comfortable teaching software use to others.

Independent and productive in office or remote settings. Available for on-call support after hours and weekends. Strong team player with excellent communication skills. Nice to haves Hands-on experience with client/server software systems, Oracle databases, SQL, Microsoft Server, IT networking standards, Microsoft Remote Desktop, and hardware/software troubleshooting in remote user environments, as well as enterprise SaaS solutions (including CORRIDOR).

Previous experience with Zendesk, Jira, Confluence, and Microsoft Teams. Experience preparing and presenting software training materials. Knowledge of the aviation industry is a plus. Bilingual communication skills are advantageous.