Sr. Business Analyst

Data Analysis: Interpret data, analyze results using statistical techniques, and provide ongoing reports. Database Development: Develop and implement databases, data collection systems, and analytics strategies to optimize efficiency and quality. Data Acquisition: Acquire data from primary or secondary sources and maintain databases/data systems.

Trend Identification: Identify, analyze, and interpret trends or patterns in complex data sets. Data Cleaning: Filter and clean data by reviewing reports and performance indicators to locate and correct issues. Prioritization: Work with management to prioritize business and information needs. Process Improvement: Locate and define new process improvement opportunities.

Requirements

Educational Qualifications Bachelor’s degree in Business, Computer Science, or a related field. MBA is a plus. Experience 5+ years in data-driven business roles (preferably in SaaS, Fintech, or Contact Center environments). Functional/Technical Skills Technical expertise in data models, database design, development, data mining, and segmentation techniques.

Strong hands-on experience with writing complex SQL queries. Proficiency in queries, report writing, and presenting findings. Strong analytical skills with attention to detail and accuracy.