Enterprise Account Manager

 Portfolio Management – Manage a strong portfolio of enterprise customers and guide them strategically to achieve their objectives.  Revenue Growth – Drive new business opportunities within existing accounts and identify areas for improvement to meet sales quotas. Identify and capitalize on upselling and cross-selling opportunities across C-suite stakeholders.

 Account Planning – Develop and execute account plans aligned with client goals.  Contract Negotiation – Negotiate contracts and close deals to maximize profitability.  Relationship Building – Build and maintain trusted advisor relationships with key accounts and executive sponsors.  Business Reviews – Conduct regular reviews to track progress and ensure ongoing satisfaction.

Communicate monthly/quarterly initiative updates to internal and external stakeholders.  Forecasting – Forecast and track key account metrics (quarterly sales results, annual forecasts).  Issue Resolution – Handle challenging client requests and manage escalations effectively.  Collaboration – Work closely with cross-functional teams (sales, marketing, product, engineering) to deliver tailored solutions.

Requirements

 7- 10 years of experience in Enterprise Account Management or related roles.  Proven track record in managing client relationships and delivering exceptional service.  Experience with SaaS or enterprise-based products preferred.  Proven ability in solution/concept selling (CRM, ERP, SaaS, CPaaS solutions). Functional Skills  Ability to communicate, present, and influence stakeholders at all organizational levels, including C-suite.

 Expertise in CRM software and MS Office (especially Excel).  Ability to manage multiple clients simultaneously with attention to detail.  Willingness to travel as required. Behavioral Skills & Attitude  Comfortable explaining technology and solutions with a consultative approach.  Self-motivated, results-driven, and able to work independently in a dynamic environment.

 Excellent negotiation skills to close high-value deals and manage complex contracts.  Strong result orientation with a commitment to achieving and exceeding targets.