Bilingual (FR/EN)-speaking customer service- Casa

Profil Recherché Following a quality training, your missions will be as follows:

• Develop and implement personalized strategies to retain customers and reduce churn.• Handle inquiries and resolve issues in a timely and professional manner.• Promote relevant products and services that meet customer needs.• Maintain accurate records of customer interactions and feedback.• Collaborate closely with other departments to improve the overall customer experience. Required Profile :
• Bachelor's degree or equivalent with at least 6 months of experience.• Excellent schedule flexibility to work 44 hours per week on a rotational basis.• Excellent communication skills in English (both spoken and written).• Strong persuasion and negotiation skills.• Empathy, patience, and problem-solving mindset.• Previous experience in customer service, retention, or sales is a plus. Social advantages :
• Paid training from day one.• Open-ended contract (CDI), offering you stability and security.• Comprehensive social security to guarantee your well-being.• Private health insurance with attractive reimbursement rates.• Free transportation provided (door to door transportation for night shifts),• Multiple other benefits (special events celebrations, Fun activities, Cnexia site life program, conventions…etc). Avantages sociaux et autres
• Une formation rémunérée dès le premier jour
• Un contrat à durée indéterminée
• Une sécurité sociale.
• Des Primes déplafonnées.
• Une assurance maladie privée avec un taux de remboursement intéressant.
• Un transport gratuitement assuré