Billing Specialist

Job Summary

The Billing Specialist will work with customers and staff across all i3 Broadband service areas. They will provide billing support to residential customers, business customers, and staff, to answer billing-related questions through various forms of contact. The right candidate will be detail-oriented, analytical, and have excellent customer service skills.

Duties/Responsibilities: Handle customer inquiries promptly and effectively through various communication channels. Maintain up-to-date and accurate customer records. Maintains confidentiality of sensitive information. Collaborate in a team environment with coworkers and other departments to provide efficient and outstanding customer service.

Provide support and solutions for customers through email, inbound and outbound calls to follow up with customer inquiries and to verify customer satisfaction. Work within our ticketing system to document all customer interactions using appropriate communication and information to help improve team performance. Manage the status of account balances and identify inconsistencies Required Skills/Abilities: Willingness and desire to work in a fast-paced environment while maintaining a high level of attention to detail and quality results.

Must demonstrate excellent communication skills, both verbal and written, with a friendly and professional demeanor. Ability to navigate between multiple screens to access and record the necessary information needed to resolve customer orders. Adherence to laws and best practices when dealing with customers and data Comfortable dealing with numbers and the processing of financial information.

Ability to work independently or with a team and maintain confidentiality. Ability to handle and prioritize multiple tasks each day. Must be detail-oriented with good organizational skills and attention to detail. Must be available to work occasional nights, weekends, and holidays (with holiday pay) to fulfill the team schedule.

Willing to train, accept feedback and learn the job according to i3 standards.

Education and Experience

Some data entry and customer service experience preferred. High School diploma or equivalent required. Physical Requirements: Must be able to sit at a desk for extended periods, working at a computer up to 8 hours per day. Ability to communicate orally and in writing. Ability to physically operate personal computers, copy machines, telephones, and other common office machines and equipment.