Job description
Position: Senior Account Manager Location: New York, NY (Hybrid – 3 days/week onsite) Company: Symbiotic Services (on behalf of a growing SaaS technology company) About the Role Symbiotic Services is seeking a strategic and results-oriented Senior Account Manager for a fast-growing technology client transforming the resident experience in the multifamily housing sector.
In this role, you’ll manage a portfolio of enterprise clients, drive retention and expansion efforts, and serve as a trusted advisor to stakeholders across all levels. This is a high-impact, relationship-driven role that blends client success with commercial growth strategy. You’ll collaborate closely with Customer Success, Product, and Implementation teams to deliver long-term value.
Key Responsibilities
Manage a portfolio of enterprise accounts with accountability for net revenue retention and expansion. Build and deepen multithreaded relationships across operational and executive stakeholders. Use consultative selling to identify new opportunities, promote features, and align solutions with client goals. Develop Account Development Plans tracking usage, satisfaction, and growth strategies.
Partner with internal teams to ensure seamless execution, adoption, and customer success. Lead executive business reviews and strategic sessions to showcase outcomes and value. Oversee renewals, contract terms, and billing alignment to drive customer lifetime value.
Qualifications
5+ years in B2B SaaS account management, enterprise sales, or customer success. Proven track record of driving upsells and renewals in complex, multi-stakeholder accounts. Strong communication, storytelling, and presentation skills. Strategic thinker with strong organizational and multitasking skills. Comfortable working in a dynamic, growth-focused environment.
Preferred Experience Familiarity with PropTech, multifamily housing, or real estate SaaS. Experience with large third-party operators or ownership groups. Knowledge of CRM/project tools like Hubspot, Monday.com, or Asana.
Compensation
& Perks Base salary: $110,000–$140,000 + commission + equity opportunities. Unlimited PTO and 14 paid holidays. 401(k) with company match. Medical, dental, and vision insurance (generous company contribution). Paid parental leave and life/disability insurance. Weekly lunch budget, wellness memberships, CitiBike access, and more.