0649: Learning Instructional Designer

Company: FedEx Office Job Title: 0649: Learning Instructional Designer Job Requisition Number: RC401104 Locations: 7900 Legacy Drive Plano, Texas 75024

Category: Human Resources Type: Full Time Work Shift: FXO_Any

****POSITION SUMMARY:  **** As a Learning Designer at FedEx Office, this position is a part of a passionate team of Learning & Development professionals that create effective and engaging learning content, materials, and tools. The Learning Designer is focused on creating value to the organization and designing effective content to impact the onboarding, performance and learning experiences of each and every team member.  Through strong business partner consultation, this position brings creativity, cutting edge technical know-how and passion for adult learning to create best in class learning tools.

GENERAL DUTIES AND RESPONSIBILITIES: (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

• Partner and collaborate with work teams to advise on solutions based upon learning design methodology
• Identify time to completion and instructional design project plan based upon agreed upon training and development solutions
• Establish and update instructional design tasks and timelines in partnership with business partners and work groups
• Keep business partners and work groups informed of instructional design progress and needs
• Develop strong business relationships through partner consultation to analyze needs/root causes, conduct research, and create instructional materials as well as visual, auditory, and interactive learning tools based on defined needs.
• Strong ability to accurately forecast, design, maintain detailed project plans and precisely execute against those plans.
• Maintain a strong foundation of communication with work teams on project timelines, progress, design needs, constraints, and solutions.
• Design and create content scripts based on SME input, review and modify as appropriate.
• Create instructional materials as well as visual, auditory, and interactive learning tools based on training need
• Design modes of assessments, such as quizzes or tests, to measure techniques the effectiveness of the learning solutions
• Review content with subject matter experts and make any necessary adjustments
• Engage in continuous learning about industry best practices, cutting-edge trends and approaches and integrate these approaches into learning solutions.  This includes researching and benchmarking against other organizations. 
• Maintain all project documentation and course folders.
• Assess and redesign content as necessary
• All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• Bachelor’s degree or equivalent experience
• 3+ years working with instructional systems design principles and practices including adult learning theories, interactive training & learning design, learning design principles for both synchronous and asynchronous strategies, needs analysis, performance analysis, development and evaluation
• 2+ years training/facilitation experience preferred
• Prior experience with virtual learning environments, learning technology infrastructure and eLearning industry standards
• Prior experience consulting with others and ability to work in a collaborative environment with varied audiences (including corporate executives and subject matter experts)
• Prior experience working with graphic design, videography, and/or website development
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS:

• Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to work within the appropriate level of independence
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.

• Suggests areas for improvement in internal processes along with possible solutions.
• Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
• Applies Quality concepts presented at training during daily activities.
• Supports FedEx Office Quality initiatives.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All offers of employment made by FedEx Office are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 2 business days of any conditional offer of employment). The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. America’s Military Veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at HR.Recruiting@FedEx.com .