Job description
Join us and contribute to driving excellence at MOTOLITE!
Job Summary
Plays a crucial role in managing and supporting day-to-day operations within the organization. This role involves supervising a team to ensure efficient workflow, maintaining smooth operations, and providing support to various departments such as logistics, inventory, production, and customer service. The Operations Support Supervisor ensures that resources are optimally utilized and that any operational issues are addressed promptly to support overall business objectives.
Key Responsibilities
Team Supervision and Coordination: Lead, mentor, and manage the Operations Support team, ensuring tasks are assigned and completed effectively and on time. Monitor and assess the performance of team members, providing feedback and coaching for improvement. Operational Support: Ensure seamless coordination between departments (e.
g., logistics, customer service, production) to address operational needs and resolve issues. Provide operational support for daily activities, including order processing, inventory management, and customer inquiries. Troubleshoot and resolve operational issues, escalating more complex matters to senior management when necessary.
Process Improvement and Efficiency: Analyze current operational processes and identify areas for improvement to streamline workflows, reduce costs, and increase productivity. Implement and monitor new processes and systems to enhance operational efficiency and service delivery. Inventory and Resource Management: Oversee inventory levels and ensure that resources are properly allocated to meet operational demands.
Work closely with the warehouse and logistics teams to ensure timely and accurate delivery of products or services to customers. Reporting and Documentation: Maintain accurate records and prepare regular reports on operational activities, team performance, and resource utilization. Provide insights to management on operational trends, challenges, and recommendations for improvement.
Customer Service Support: Support customer service initiatives by ensuring that operational processes align with customer needs and expectations. Address customer concerns related to order fulfillment, inventory, or product issues in collaboration with the customer service team.
Qualifications
Bachelor’s degree in Business Administration, Operations Management, or a related field. At least 3-5 years of experience in operations support, logistics, or related roles, preferably in manufacturing, retail, or distribution industries. Strong leadership and team management skills, with the ability to motivate and develop a team.
Excellent problem-solving abilities and a proactive approach to addressing operational challenges. Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously. Proficient in MS Office (especially Excel) and operational management tools or ERP systems. Good communication skills, both verbal and written, with the ability to collaborate with cross-functional teams.
Ability to work in a fast-paced environment, managing priorities and meeting deadlines. "Motolite offers you not just a job, but a career with boundless opportunities"