Chat Support Executive

JOB BRIEF We are looking for an active, energetic Client Support Executive with 0-1 year of Experience, Who is responsible for Customer's help for all tech challenges faced while using the Product and services provided. ROLES AND RESPONSIBILITIES Attending,. Understanding & responding to Customer queries/issues over chat.

Will be responsible for facing customers, gathering requirements and providing possible solutions. Escalating the clients/ process to the manager. Analyse and identify process changes or product enhancements required & suggest if any.

Requirements

The candidate should have excellent written communication skills along with reading skills. Should be active, energetic, and smart enough to understand the customer's queries. Sharp understanding and memory of how software/product work. Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.

JOB TYPE: FULL TIME Benefits On time salary inter- tech work Skill upgradation trainings Soft skills trainings Rewards and recognitions weekly de-stressing activities