Customer Support Representative – Mactan Site

Job Overview Level Up is currently hiring Customer Support Representatives for multiple accounts based in Mactan, Cebu. This is a great opportunity for candidates with international voice BPO experience who are looking to grow their career in customer service while working in a fast-paced and professional environment.

Successful candidates will be responsible for handling customer inquiries, resolving concerns, providing accurate information, and delivering excellent customer experience across various industries such as retail, healthcare, financial services, and education. The role requires strong communication skills, professionalism, adaptability, and the ability to work efficiently while meeting company performance standards.

Key Responsibilities

• Handle inbound and/or outbound customer interactions professionally
• Assist customers with account-related inquiries, billing concerns, orders, subscriptions, or service requests
• Provide accurate information regarding products and services
• Resolve customer concerns efficiently while maintaining professionalism and empathy
• Maintain accurate documentation of customer interactions in the system
• Follow company policies, procedures, and quality standards
• Meet performance metrics including productivity, attendance, quality, and customer satisfaction
• Coordinate with internal departments when necessary to resolve customer concerns
• Deliver excellent customer service in a fast-paced work environment Requirements Qualifications
• Must have at least 6 months to 12 months international voice BPO experience (depending on account assignment)
• Open to High School Graduates (old curriculum) or Senior High School Graduates (new curriculum)
• Excellent English communication and comprehension skills
• Strong customer service and problem-solving abilities
• Must be willing to work onsite in Mactan, Cebu
• Must be available to start on June 1, 10, 15, or 22, 2026
• Amenable to shifting schedules, weekends, holidays, and overtime when needed Benefits What We Offer
• Competitive salary package
• Allowances and incentives
• Career growth opportunities
• Dynamic and supportive work environment
• Paid training and onboarding support