Philadelphia Animal Hospital- CSR

Philadelphia Animal Hospital was founded in 1991 by Dr. Lawrence Rebbecchi Jr. with the goal of creating a veterinary clinic in the city of Brotherly Love that incorporated the best animal care, forward thinking solutions, and comprehensive care in the area. Our practice features 4 exam rooms, a therapeutic pool, and the Philadelphia Pet Hotel and Villas kennel which includes daycare and long-term boarding solutions. The entire staff at PAH strive to enhance the health of all furry family members through client education, compassionate and honest care, state-of-the-art medicine and diagnostic capabilities, and truly understanding the human-animal bond.

Key Responsibilities**

Provide exceptional customer service by warmly greeting clients and their pets upon arrival.

Answer multi-line phone system promptly and professionally, routing calls or taking detailed messages as needed.

Schedule appointments, surgeries, and follow-up visits in accordance with hospital protocols.

Process client check-ins and check-outs, including invoicing, payment collection, and accurate record-keeping.

Maintain client and patient records in the hospital’s practice management system with accuracy and confidentiality.

Communicate effectively with doctors, technicians, and other team members to support patient care.

Educate clients on hospital policies, preventative care, and available services.

Assist with administrative duties such as filing, scanning, email communication, and mailing reminders.

Monitor lobby/reception area to ensure cleanliness, organization, and client comfort.

Handle difficult or emotional situations with compassion, professionalism, and problem-solving skills.

Qualifications

High school diploma or equivalent (required).

Previous experience in customer service or veterinary/medical field preferred.

Excellent communication, organizational, and multitasking skills.

Proficiency with computers, scheduling systems, and basic office equipment.

Ability to remain calm and professional in a fast-paced, sometimes stressful environment.