Clinic Receptionist, Consultation Clinic

Job Description: CLINICAL:

1. Greets, receives patients & appointment cards for repeat patients Queue number Key in patient’s MRN in KCIS for repeat patient & investigations, if any Assess condition of patient / record patient’s vital signs
2. Upon receives patient’s record, checks to ensure that correct patient’s record is delivered and updates patient’s particular e.g. , house/ mobile number, address and etc.
3. Maintains cleanliness of clinic working areas e.g., doctor’s table, registration counter, dressing trolley etc.
4. Assists doctor during examination / procedure when required e.g., dressing, assists patient to examination couch and etc.
5. Assists doctor to fill up relevant investigation’s forms / key in KCIS. Directs / escorts / wheels patients to the respective services. Collects results when ready and shows doctor .
6. Ensures all items used for examination / procedures are charged in Tagging Charge Slip.
7. Once doctor has reviewed patient , writes date of appointment for review & explains to patient the next review date & time .
8. Accompanies / directs patient to Billing Services & remind patient to c ollect medication from Pharmacy, if any;
9. Ensures all patients’ results are filed accordingly before dispatch to Medical Record Services.
10. Key in all appointment . Inform patients & adjust appointment if doctor is on leave.
11. Upon confirmation for operation, keys in schedule operations in computer system. Dispatches schedule operation / procedure patients’ record to Admission clerk the day before.
12. Compiles monthly statistic and submit to Head of Service on last working day of every month.
13. To perform any other duties as and when directed/required by Head of Service / Unit Manager
14. Establishes and develops effective communication with all disciplines, patients and relatives, to achieve optimal patient’s satisfaction. ADMINISTRATIVE:
15. Uphold & maintain the 5 Core values – Safety, Courtesy, Integrity, and Professionalism & Continuous Improvement.
16. To participate in quality activities such as ICC, Suggestions Scheme. IMS and any other related activities conducted in the hospital. STAFF DEVELOPMENT:
17. Takes personal responsibility for own professional development and keeps up to date with professional, changes and growth.
18. Involves in the supervision of new / junior staff, including the student nurses who are posted to the unit for their clinical experience and assists them to achieve their objective of the clinical attachment.
19. Assists Head of Services in appraising the job performance new / junior staff.
20. Supports and assists Head of Services in making the most effective and efficien t use of staff, supplies and services. EQUIPMENTS AND MEDICAL SUPPLIES:
21. Checks equipment daily to ensure in good working condition and report to Head of Services for any malfunction.
22. Operates and maintains specialized equipment in the clinic. Provides assistance / guidance to new / junior staff in the usage
23. Assists Head of Services in keeping accurate records of equipment and medical supplies.
24. Assists maintenance of instruments and equipment by proper cleaning, handling, sterilizing and utilizing as directed.
25. Responsible for checking sterile items’ expiry dates & maintains adequate supply of stock.

Requirements

Minimum Sijil Pelajaran Malaysia (SPM) or equivalent qualification