CSR

🌟 Join Our Veterinary Team as a Client Service Representative! 🌟 Are you passionate about helping people and their pets? Do you thrive in a fast-paced environment and take pride in providing outstanding customer service? If so, we want to meet you ! We're looking for a Client Service Representative (CSR) who will be the warm, welcoming face and friendly voice of our veterinary practice.

In this role, you'll play a vital part in creating positive experiences for both pets and their people - from the first phone call to the final farewell at checkout. 🐾 What You’ll Be Doing: You’ll wear many hats throughout the day, including: 📞 Answering a high volume of incoming calls with professionalism and compassion 📅 Scheduling and confirming appointments 💊 Handling prescription requests (in person, over the phone, and via fax) 🖥️ Updating electronic patient records and uploading medical files/images 💳 Checking in/out patients and managing payments 💬 Collaborating with doctors and technicians to support client needs 📚 Educating pet owners about our products, services, and wellness plans 💡 Our Ideal Candidate: You're someone who: Goes the extra mile to delight clients, not just satisfy them Has a friendly, upbeat personality and enjoys connecting with people Thrives in a multitasking environment and is eager to learn new things Stays calm and collected under pressure , with a healthy dose of empathy Understands the emotional nature of veterinary care and handles it with grace Is tech-savvy and familiar with tools like Microsoft Outlook and Word Can adapt to busy days or slower moments with equal enthusiasm Brings strong problem-solving and time-management skills to the table 🎁 What We Offer: In return for your hard work and dedication, we provide: A competitive salary Employee discounts on veterinary services for your pets A supportive and collaborative work environment Benefits available for both part-time and full-time positions (details discussed during the interview) 🤝 Our Core Values: At the heart of our clinic, we value: Positive communication Kindness Teamwork A can-do attitude If you’re excited to bring your energy, empathy, and customer service skills to a team that truly cares - we’d love to hear from you!

Benefits

401(k) 401(k) matching Dental Insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Parental leave Retirement plan Vision insurance Schedule: 8-12 hour shfts Day/Evening shift Saturdays