Senior Cash Officer

About Luxehouze Luxehouze is a fast-growing omnichannel luxury marketplace operating across Indonesia and Singapore, serving high-value customers in watches, fashion, and beauty. We operate in an environment where trust, speed and excellence matter, and where outcomes matter more than activity. We are looking for a POSITION, who takes responsibility naturally, thinks in outcomes and wants to build, improve, and scale — not just “execute tasks.

” What Will Be Challenging Please read this carefully - it’s here to help you self-select. Expectations are high and visible Problems may be ambiguous and fast-moving Priorities can change as the business scales Feedback is direct and frequent Performance is measured by results, not intentions If you require rigid structure, narrow scope, or close supervision to perform well, this environment may not be a good fit.

Responsibilities

● Accurately process and manage high-volume physical cash transactions for high-end luxury goods sales. ● Perform meticulous, transparent manual cash counting directly in front of VIP customers using standard banking protocols and precision money counter machines. ● Perform multi-layer banknote authentication using UV light detectors, magnetic sensors, and manual anti-counterfeit verification tools to detect fake or damaged currency.

● Directly feed, deposit, and balance high-value cash into the store's smart cash deposit machine / automated vault ATM, adhering to strict double-custody security procedures. ● Ensure full adherence to Anti-Money Laundering (AML), Know Your Customer (KYC), and cash transaction reporting limits mandated by company policy and regulatory authorities.

● Issue manual official receipts, tax invoices, and formal proof-of-payment documents upon verifying exact cash totals. ● Maintain complete, real-time manual and digital transaction logs, cash deposit slips, and daily cash count balance sheets. ● Conduct daily opening and closing cash counts, reconciling total vault machine balances against total daily sales vouchers.

● Identify, document, and immediately escalate any cash variances, unverified banknotes, or suspicious transaction activities to store management and security. ● Maintain complete confidentiality, professional poise, and luxury-grade customer service etiquette when handling discreet VIP client transactions. ● Perform other tasks as assigned by management to support overall store operations and financial administration.

● Process accounts and incoming payments in compliance with financial procedures ● Perform day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables’ data ● Prepare invoices and bank deposits ● Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted.

● Verify discrepancies by and resolve clients’ billing issues ● Facilitate payment of invoices due by sending bill reminders and contacting clients ● Generate reports detailing accounts receivable status Requirement & Qualifications: ● Minimum 2–3 years of proven experience as a Bank Teller or Cash Office Specialist (handling high-volume physical cash).

● Previous experience in Luxury Retail, High-End Jewelry/Watches, or Premium Hospitality is a strong plus. ● Educational background in Accounting, Finance, Banking, or Business Administration ● Expert mastery in manual cash counting techniques, rapid banknote verification, and counterfeit detection tools. ● Hands-on operational experience with automated cash deposit machines, smart vaults, or cash deposit ATMs.

● Strong knowledge of physical cash security protocols, dual-control procedures, and basic AML / KYC regulations. ● High numerical accuracy, exceptional attention to detail, and flawless personal and professional integrity. ● Polished demeanor, highly professional communication, and customer service skills suited for luxury VIP clients.

● Proficient in Microsoft Excel or Google Sheets for daily cash logging and reporting. ● Willing to come to work in weekends and public holiday, if needed.