Junior CS Representative (Order Processing) - Duration 1 month, renewable

The Junior Customer Service Representative is responsible for the accurate and timely processing of customer orders and providing basic order-related support to customers. The role ensures data accuracy, follows established procedures, and collaborates with internal teams to support smooth order fulfillment.

Key Responsibilities

Process customer orders in the ERP system accurately and within agreed timelines. Validate order details, pricing, product codes, and delivery information. Send order confirmations and maintain order records. Respond to routine customer inquiries regarding order status, deliveries, and product availability. Monitor open orders and follow up on backorders or delivery issues.

Escalate complex issues or customer complaints to senior team members. Maintain compliance with company policies, quality standards, and SOPs.

Qualifications

High school diploma or equivalent. 0-2 years of experience in Customer Service, Administration, or Order Processing. Proficiency with Microsoft Office D365 and ESKER experience is a plus. Good communication skills and attention to detail. Fluent in FR, EN Core Competencies Customer Focus Attention to Detail Organization & Planning Teamwork Learning Agility You are interested by this short time mission ?

• Immediate availability requested.
• Location close to Geneva is a must.