Field Coordinator Supervisor (Golden Touch Home Care LLC)

Description JOB DESCRIPTION: Field Coordinator SUPERVISOR Description

• Career Opportunity Will Match Competitors Golden Touch Home Care, LLCC is seeking a compassionate, organized, and motivated Field Coordinator to join our growing team. If you are passionate about serving seniors while supporting caregivers and ensuring quality home care services, we would love to hear from you.

What We Offer

• We Value our team members and proudly offer benefits to full-time employees Health Insurance Dental Insurance Vision Insurance Paid Sick Days PTO Pet Insurance 401(K) Aflac Holiday Pay Position Summary The Field Coordinator is responsible for conducting home visits, supporting caregivers, monitoring participants satisfaction, resolving service concerns, and ensuring service are delivered according to each participant individual care plan. This position serves as a liaison between participants, caregivers, Care Coordination Unit (CCU), Manage Care Organization (MCO), and branch staff. Reporting Relationship Reports to Branch Manager/Lead Supervisor. Responsibilities/Activities Conduct initial and ongoing supervisor home visits Review participant care plans and ensure services are delivered as authorized. Monitor participant satisfaction and quality of care Support and coach Home Care Aides in the field Address participant and caregiver concerns promptly and professionally. Document all participant interactions accurately and timely Qualifications/Education High school graduate or equivalent. Valid driver's license, reliable transportation, and proof of auto insurance Required Abiltiy to work independently Excellent communication and customer service skills Basic computer skills, including Microsoft Office Preferred Experience in home care, healthcare, social services, case management, or human services Knowledge of Illinois Department of Aging (IDoA) programs Bilingual (English/Spanish) is a plus Schedule Full-time Monday
• Friday Occasional evening or weekends as needed