Client Service Manager

The Customer Service Manager is responsible for leading and managing the customer service function for the company's logistics and freight forwarding operations. The role will ensure high-quality customer experience, proactive shipment management, timely communication, issue resolution and strong coordination between customers, sales, operations, carriers, overseas offices and internal stakeholders. The position will be responsible for developing a customer-centric culture, improving service levels, reducing escalations and ensuring that customer commitments are consistently delivered.