Senior Account Manager

Cadogan Tate is a global leader in fine art logistics, trusted by collectors, designers, galleries, and auction houses around the world. For over four decades, we have provided end-to-end logistics solutions - from secure transport and installation to storage and global shipping - all executed with discretion, precision, and craftsmanship.

As a key client partner, you will oversee logistics from initial consultation through project completion, ensuring that every interaction reflects Cadogan Tate’s world-class service. You’ll serve as both a relationship builder and project leader - balancing operational excellence, commercial awareness, and client satisfaction.

This role is ideal for a strategic, client-focused professional who thrives in a fast-paced environment managing high-value, complex projects. Knowledge, Skills and Experience · Bachelor’s degree or equivalent experience. · Minimum 5+ years of account management experience within fine art logistics, auction, design, or luxury services.

· Proven record of managing complex, high-value client portfolios. · In-depth understanding of logistics operations, import/export compliance, and project costing. · Exceptional communication, negotiation, and organizational skills. · Proficiency in Microsoft Office; experience with Moveware or The Studio advantageous (training will be provided).

Key Responsibilities

Client Relationship Management · Act as the primary point of contact for assigned client accounts, fostering long-term relationships built on trust, communication, and performance. · Understand each client’s business goals, aesthetic preferences, and operational needs to deliver tailored logistics solutions.

· Anticipate client needs and proactively resolve issues to ensure seamless service delivery and satisfaction. · Represent Cadogan Tate at client meetings, site visits, industry events, and networking functions to strengthen relationships and identify new opportunities. Project & Operations Leadership · Lead the end-to-end management of domestic and international shipments - from proposal through completion - ensuring adherence to agreed budgets, timelines, and service levels.

· Coordinate with internal teams (dispatch, operations, art handling, crating, storage, credit control, finance) to ensure all project components run smoothly. · Maintain clear communication with vendors and external partners to manage expectations, schedules, and logistics requirements. · Supervise the documentation process, including bills of lading, inventories, and insurance requirements.

· Oversee the packing, transport, and installation process, ensuring the utmost care for valuable and irreplaceable objects. Compliance & Documentation · Prepare and manage all necessary customs and compliance documentation, including CITES, NOAA, and U.S. Fish & Wildlife permits. · Stay current on changes to international shipping regulations and advise clients accordingly.

· Ensure all inventories, commercial invoices, and documentation align with legal and client-specific requirements. Financial Management & Reporting · Develop and issue accurate quotations and invoices, ensuring profitability targets are met. · Track project costs and margins throughout the lifecycle, making proactive adjustments to maintain efficiency.

· Support senior management in achieving department and individual billing and revenue goals (monthly individual target: $80,000). · Prepare client and project performance reports as requested. Collaboration & Team Support · Partner with VP’s of Client Services, General Manager, and Directors on large or complex client accounts.

· Mentor and support junior staff, sharing best practices and helping develop their technical and client service skills. · Work collaboratively with the wider Cadogan Tate network (national and international) to ensure consistency and excellence across service lines. Business Development · Identify and pursue opportunities to expand existing client accounts and win new business.

· Contribute to marketing and client engagement initiatives targeting growth sectors within the U.S. and abroad. · Provide input on pricing, service offerings, and operational strategies to enhance market competitiveness. Quality Assurance & Continuous Improvement · Uphold Cadogan Tate’s brand values and service standards in every interaction.

· Monitor client feedback and implement service improvements where needed. · Participate in internal reviews and post-project debriefs to share insights and improve efficiency. General · Ensure compliance with all HR policies and procedures, and all other Company policies and procedures in place · Adhere to all Health & Safety policies and procedures · To act at all times in the best interests of Cadogan Tate, its customers and its employees · All employees are part of a team and should maintain an awareness of the important elements of other employees’ responsibilities with whom their own responsibilities overlap.

· Employees must work co-operatively and supportively with other employees. · Employees have a responsibility to report any concerns to their supervising manager or to Head Office. · Employees must be aware to act as an ambassador for Cadogan Tate and ensure that at all times when on company business a professional and courteous manner is projected.

· The responsibilities listed in this job specification should be regarded as a guide and not a comprehensive list of all the daily requirements of your job. Annual Salary Starting at $80K.