Retail Sales Associate

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.

Benefits

may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description: HARD ROCK INTERNATIONAL JOB DESCRIPTION: RETAIL SALES ASSOCIATE AUTHENTIC EXPERIENCES THAT ROCK HARD ROCK INTERNATIONAL LOCATION: Hard Rock Cafe Los Angeles POSITION TITLE: Retail Sales Associate REPORTS TO: Department Manager and/or General Manager DIRECT REPORTS: Vanessa Cadena DATE CREATED: 04/15/2026 FLSA STATUS: Hourly

• Overtime Non-Exempt POSITION SUMMARY The Retail Sales Associate (RSA) is the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart). PRIMARY RESPONSIBILITIES  Greeting guests.  Answering questions - accurately and politely.  Answering the phone.  Making proficient sales transactions - using a point-of-sale system.  Handling cash and other forms of payment.  Maintaining proper cash drawer balances.  Directing guests to areas/restrooms.  Demonstrating impeccable product knowledge.  Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits.  Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases).  Maintaining a clean and organized store.  Maintaining proper product stock levels – through retail pulls & inventories.  Displaying Retail product – through HRC’s visual display standards.  Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc.  Assuring the complete satisfaction of each and every guest.  Creating memorable experiences.  Entertaining guests to create “Raving Fans.” This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

REQUIREMENTS

EXPERIENCE, EDUCATION, AND CERTIFICATIONS HARD ROCK INTERNATIONAL JOB DESCRIPTION: RETAIL SALES ASSOCIATE AUTHENTIC EXPERIENCES THAT ROCK HARD ROCK INTERNATIONAL SKILLS  Remaining calm in a hectic, fast-paced atmosphere.  Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.  Displaying a positive and outwardly friendly attitude toward guests.

PHYSICAL DEMANDS  Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.  Ability to sit for extended periods of time.  Ability to make repeating movements of the arms, hands, and wrists.  Ability to express or exchange ideas verbally and perceive sound by ear.

 Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.  Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.  Ability to turn or twist body parts in a circular motion.  Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.

 Ability to travel via auto or airplane for long periods of time. ADDITIONAL REQUIREMENTS  Maintaining a well-groomed appearance (“having a plan”).  Following all uniform guidelines.  Practicing all general safety & sanitation standards.  Recycling products, where possible.  Maintaining HRC’s 5 core Values and Mission Statement.

GENERAL SIGN OFF The employee is expected to adhere to all company policies and to act as a role model. I have read and understand this job description.

Pay Range

$19 - $25/Hourly