Talent Pool - Global Aftersales Service (Vietnamese only)

Position: Talent Pool

• Regional After-Sales Operations Management Division: VinFast Vietnam After-Sales Service Workplace: Hanoi, with overseas assignments as designated

1. Position Objective Responsible for managing, coordinating, and overseeing all after-sales operations within the assigned region to ensure efficient service performance, optimized service quality, and enhanced customer satisfaction. 2.

Key Responsibilities

A. After-Sales Operations Management

• Monitor and coordinate after-sales service activities across distributors within the assigned region to ensure effective operations and optimal resource utilization.
• Supervise and control the implementation of technical rectification programs and product recall campaigns according to corporate plans.
• Support the establishment and development of new Service Workshops (XDV) in the region.
• Handle operational issues beyond distributor authority and capability by working with internal departments to identify and implement appropriate solutions. B. Customer Complaint Management
• Collaborate with relevant departments to receive, assess, and resolve customer complaints related to service quality and repair operations, ensuring the highest level of satisfaction. C. Spare Parts Management
• Oversee spare parts operations at dealerships, including inventory control, arrangement, and optimization to ensure efficient usage and timely support for repair activities.

Requirements 3. Job Requirements Education

• Bachelor’s degree or higher, preferably in Engineering, Mechanical Engineering, Business Administration, or related fields. Experience
• Minimum 7 years of experience in after-sales service, warranty, repair operations— preferably within the automotive or mechanical industry.
• Experience in project management, operational coordination, and team leadership. Skills
• Strong leadership, coordination, and team management skills.
• Excellent communication, negotiation, and complaint-handling abilities.
• Effective organizational skills, time management, and the ability to respond quickly to operational issues.
• Solid understanding of spare parts management, inventory optimization, and supply chain processes. Personal Qualities
• Strong analytical and problem-solving mindset.
• High sense of responsibility, able to work under pressure.
• Proactive, creative, and highly collaborative. 4.

Benefits

• Highly competitive salary package.
• Diverse bonus schemes: performance bonus, holiday bonuses, and 13th-month salary in accordance with company policy.
• Annual health check-up at Vinmec for all employees.
• Attractive discounts and privileges across the Vingroup ecosystem: VinFast, Vinhomes, Vinpearl, Vinschool, VinUniversity, and others.
• Fast-track career advancement opportunities and a clear development roadmap.
• Professional, modern, and respectful working environment