Customer Service Representative - Bacolod

We are looking for CSRs to join a fast growing account in Bacolod. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, and chat Resolve customer issues and complaints with a focus on first-call resolution Maintain accurate and comprehensive records of customer interactions Collaborate with team members to improve customer service processes Provide product and service information to assist customers with their needs Proactively identify opportunities to enhance the customer experience Meet or exceed individual and team performance targets Requirements At least a High School Graduate (Old Curriculum) or Senior High School Graduate with or without experience Must be conversant in both spoken and written English Amenable to work fully on-site in Bacolod Amenable to work on shifting schedule Can start ASAP Benefits Free HMO Allowances Program Incentives Please note that this is contingent to the final company or account you'll be profiled to.